TransDiesel Customer Service Survey 2015

TransDiesel has a vision to become New Zealand’s BEST sales and service organisation.
Your responses will assist in evaluating our current performance and identifying areas for future improvement.
Please take a few moments to complete this survey.
Each individual respondent will be entered into a draw to win a Surface 3 tablet.
Please note. Your answers remain confidential
About You and Your Purchases:

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* 1. Your Details          

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* 2. Age

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* 3. Your Location

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* 4. Your local TransDiesel branch

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* 5. How long have you been a customer of TransDiesel?

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* 6. Which SALES products do you purchase from TransDiesel?

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* 7.

Do you find your CONSTRUCTION EQUIPMENT Territory Manager (Sales Manager) helpful when requesting machine information?

PLEASE ONLY ANSWER IF APPLICABLE

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* 8. If you find them unhelpful, please explain why?

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* 9. Which PARTS products do you purchase from TransDiesel?

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* 10.

Do you find your Territory PARTS SALES Representative helpful when requesting information?

PLEASE ONLY ANSWER IF APPLICABLE

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* 11. If you find them unhelpful, please explain why?

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* 12. What SERVICING do you have undertaken with TransDiesel?

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* 13. How often do you purchase products from TransDiesel?

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* 14. How do you usually place your orders with TransDiesel?

Customer Service & Product Satisfaction

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* 15. Your experiences regarding TransDiesel customer service.

  Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Overall, how satisfied are you with the customer service you receive from TransDiesel?
In evaluating your most recent customer service experience, how satisfied were you with the quality of service you received?
Was your enquiry or visit handled or responded to in a timely manner?

Us and our competitors.

We'd like your honest appraisal of how you think we stack up!

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* 16.

When thinking about CONSTRUCTION EQUIPMENT suppliers, how do you rank the following companies for their overall customer service (Taking into consideration the purchase, aftersales, warranty and service experience).

PLEASE ANSWER ONLY IF APPLICABLE.

  1. BEST 2 3 4 5 6 7 8 9. WORST
TransDiesel Ltd (Volvo, Yanmar)
Gough (CAT)
Porter Group (Hyundai)
Cable Price (Hitachi & John Deere)
Komatsu
AB Equipment (Doosan, Tigercat, Sumitomo)
Mimico (Kobelco, Metso)

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* 17.

When thinking about ENGINE suppliers how do you rank the following companies for their overall customer service (Taking into consideration the purchase, aftersales, warranty and service experience).

PLEASE ANSWER ONLY IF APPLICABLE.

  1. BEST 2 3 4 5 6 7 8 9. WORST
TransDiesel Ltd (Perkins, Kohler etc)
Gough (CAT)
Whiting Power Systems (Yanmar)
Cummins NZ (Cummins)
Volpower (Volvo)
Lees Delta (Iveco – FPT)

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* 18.

When thinking about GENERATOR suppliers how do you rank the following companies for their overall customer service (Taking into consideration the purchase, aftersales, warranty and service experience).

PLEASE ANSWER ONLY IF APPLICABLE.

  1. BEST 2 3 4 5 6 7 8 9. WORST
TransDiesel Ltd (Kohler)
Gough (CAT)
Cummins NZ (Cummins)
Powergen (Own Brand)
Power Plant Supplies (Himoinsa)
AKSA suppliers

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* 19.

When thinking about OIL & FILTRATION PRODUCT suppliers how do you rank the following companies for their overall customer service (Taking into consideration the purchase, aftersales, warranty and service experience).

PLEASE ANSWER ONLY IF APPLICABLE.

  1. BEST 2 3 4 5 6 7 8 9. WORST
TransDiesel Ltd
TWL
BNT Automotive
Cable Price
Orica (Shell Oil suppliers)
Castrol oil suppliers
Total oil suppliers

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* 20.

When thinking about TransDiesel SPARE PARTS PRICING, comparing us against our competitors, how do we compare?

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel are Cheapest TransDiesel are Good Value TransDiesel are Expensive
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 21.

When thinking about TransDiesel SPARE PARTS AVAILABILITY, comparing us against our competitors, how do we compare?

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel have BEST availability TransDiesel have SIMILAR availability TransDiesel have WORST availability
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 22.

When thinking about TransDiesel SPARE PARTS THAT ARE NOT IN STOCK, comparing us against our competitors, how do we perform?

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel are FASTEST to get the parts TransDiesel are SIMILAR to get the parts TransDiesel are SLOWEST to get the parts
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 23.

When thinking about TransDiesel PEOPLE, comparing us against our competitors, how do we compare? (Taking into consideration: Professionalism, Going the extra mile, Technical knowledge, Giving you options and Communication).

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel are BEST TransDiesel are SIMILAR TransDiesel are WORST
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 24.

When thinking about TransDiesel LABOUR RATE PRICING, comparing us against our competitors, how do we compare?

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel are CHEAPEST TransDiesel are GOOD VALUE TransDiesel are EXPENSIVE
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 25.

When thinking about TransDiesel MECHANICS, comparing us against our competitors, how do we compare? (Taking into consideration: Professionalism, Having the tools to complete the job, Technical knowledge and Communication).

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel are BEST TransDiesel are SIMILAR TransDiesel are WORST
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment

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* 26.

When thinking about TransDiesel STANDARD MACHINE WARRANTY COVER, comparing us against our competitors, how do we compare?

PLEASE ANSWER IF ONLY APPLICABLE

  TransDiesel offer BEST warranty cover TransDiesel offer SIMILAR warranty cover TransDiesel offer WORST warranty cover
Gough (CAT)
Porters
Cable Price
Komatsu
AB Equipment
The TransDiesel Experience - Finally, please take a moment to complete these last few questions about the overall experience you have with TransDiesel.

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* 27. Thinking about your customer experience with TransDiesel, please rate the following statements:

  Strongly Agree Agree Neutral Disagree Stringly Disagree
PASSION. We love what we do. It shows in our positive, energetic attitude.
TRUTHFULNESS. We do what we say. We never over promise or under deliver.
FLEXIBILITY. We can adapt quickly and change to get the right result for our customers. We are smart problem solvers who deliver cost effective solutions to our customers’ high expectations.
TEAMWORK. The TransDiesel team works very well together, with each person outperforming in their position to get the right result for the customer.

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* 28. What do you think we (TransDiesel) do really well?

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* 29. What can we (TransDiesel) do better?

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* 30. Why do you choose to deal with TransDiesel?

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* 31. If you are not already a signed up member of our newsletter,TransDiesel would like to keep you updated with our current promotions, news and new products, by a way of joining our e-mail club.
We value your privacy and would therefore like your permission to send you special offers and promotions via e-mail.
Please click Yes below to verify that you wish to receive future e-mail offers and news from TransDiesel.

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* 32. Would you like to be contacted by a TransDiesel Sales Person about your areas of interest?

That's it! Thank you very much for your time.

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