Customer Experience Feedback

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* 1. How would you describe your overall customer experience with Tradebe?

Very satisfied

Somewhat satisfied

Very dissatisfied

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* 2. How can we do better?

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* 3. How likely is it that you would recommend Tradebe to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 4. What do you value most about Tradebe?

Communication / Customer Attention / Timely Response

Service (Order Scheduling, Pick Up, Processing)

Industry Expertise (Processing Capabilities / Technical Knowledge)

Environmental, Health & Safety Standards

Sustainability Focus

Location (Distance)

Tradebe Customer Portal

Other (please specify)

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* 5. In what area(s) do you think Tradebe should improve?

Communication / Customer Attention / Timely Response

Service (Order Scheduling, Pick Up, Processing)

Industry Expertise (Processing Capabilities / Technical Knowledge)

Environmental, Health & Safety Standards

Sustainability Focus

Location (Distance)

Tradebe Customer Portal

Other (please specify)

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* 6. Looking back at your last request and how it was handled by your Customer Experience Representative (CER), how satisfied are you with:

	Very Satisfied	Satisfied	Neutral / Not Sure	Very Dissatisfied
Ability to resolve your request / issue within a reasonable timeframe	Ability to resolve your request / issue within a reasonable timeframe Very Satisfied	Ability to resolve your request / issue within a reasonable timeframe Satisfied	Ability to resolve your request / issue within a reasonable timeframe Neutral / Not Sure	Ability to resolve your request / issue within a reasonable timeframe Very Dissatisfied
Follow up on any unresolved requests / issues	Follow up on any unresolved requests / issues Very Satisfied	Follow up on any unresolved requests / issues Satisfied	Follow up on any unresolved requests / issues Neutral / Not Sure	Follow up on any unresolved requests / issues Very Dissatisfied
Engagement towards resolving your request / issue	Engagement towards resolving your request / issue Very Satisfied	Engagement towards resolving your request / issue Satisfied	Engagement towards resolving your request / issue Neutral / Not Sure	Engagement towards resolving your request / issue Very Dissatisfied
Knowledge of the request / issue (subject matter)	Knowledge of the request / issue (subject matter) Very Satisfied	Knowledge of the request / issue (subject matter) Satisfied	Knowledge of the request / issue (subject matter) Neutral / Not Sure	Knowledge of the request / issue (subject matter) Very Dissatisfied

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* 7. Who is your Customer Experience Representative?

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* 8. Contact Information

Name *

Company *

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address *

Phone Number

Customer Experience Feedback

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* 1. How would you describe your overall customer experience with Tradebe?

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* 2. How can we do better?

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* 3. How likely is it that you would recommend Tradebe to a friend or colleague?

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* 4. What do you value most about Tradebe?

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* 5. In what area(s) do you think Tradebe should improve?

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* 6. Looking back at your last request and how it was handled by your Customer Experience Representative (CER), how satisfied are you with:

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* 7. Who is your Customer Experience Representative?

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* 8. Contact Information

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* 9. Do you have any other comments, questions, or concerns?