SSON Most Admired SSOs Pre-Survey (H1 2021)

Demographics

Take part in this benchmarking survey and stand a chance at being invited to participate in SSON's exclusive 2021 Most Admired SSOs Study.

Also, as a thank you for taking part, there is a link to a complimentary summary of key benchmark metrics for SSON's Top 20 Most Admired SSOs [2020] for anyone completing the survey as well as a $500 discount off an annual SSON Analytics premium subscription.

This survey is split into 9 different categories: Attrition, Automation, Travel & Expense, Procurement, General Finance, P2P, R2R, O2C, Payroll, and HR/People & Talent. Please only complete the sections applicable to your role. We would appreciate it if you would share the survey to your colleagues in other functional areas.

1.To ensure the accuracy of data collected in this survey, please provide your details below for validation purposes only. All data collected will kept strictly anonymous and used solely for identifying the Most Admired SSOs of 2021.(Required.)

Name

Organization

Work Email address

2.Which industry best defines your enterprise?(Required.)

3.What is your company revenue (USD)?(Required.)

4.Which best describes your Shared Services maturity? (choose best option)(Required.)

Emerging Shared Services: Consolidated delivery model that provides function-specific, highly transactional activities

Evolving Shared Services: Multi-functional service delivery model that operates in silos. Focused on continuous improvement and expansion

Value-Add Shared Services: Enterprise wide multi-functional service delivery platform with coordinated processes, technology, governance

Global Business Services (GBS): Demand-driven delivery model wherein complex, innovative services are sold to business units (i.e. process advisory services, analytics center of excellence, customer care services)

5.The subsequent questions will relate to performance metrics in your SSC. If your organization has multiple SSCs globally, think of one that you’d like to involve in this study. Where is the SSC located?(Required.)

6.What is the Sourcing Model for your SSC?(Required.)