Customer Satisfaction Survey

Thank you for taking the time to complete this survey. The information you provide will be used by the Town of Gawler to impove the customer service we provide. No information that you provide will be linked to your name or household (unless you opt to be contacted by filling in your contact information at the end of the survey). However by providing us with some general personal details you will help us understand our customers and how we can serve you better. This survey will be open until the 14th August 2019.

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* 1. Which best describes you in relation to the Town of Gawler?

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* 2. Which best describes you?

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* 3. Which of the following age groups are you in?

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* 4. When answering the following questions think specifically about your last experience with Customer Service.

What was the nature of your enquiry?

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* 5. When you last made contact with Council was it via:

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* 6. Thinking of the most recent contact, how would you rate your overall satsifaction with Council's level of customer service? (Please think about the actual Customer Service you received, not the final outcome of your enquiry.)

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* 7. Taking into account your most recent enquiry, to what extent do you agree or disagree with the following statements? Please answer on a scale of 1 to 5 where 1 means completely disagree and 5 means completely agree.

  1 2 3 4 5 N/A
Staff were courteous, professional and helpful
Council staff responding to my enquiry were knowledgeable, helpful and competent
I was satisfied with the time taken to deal with my enquiry
It was easy to make contact with Council
Staff followed through on my request/ enquiry
Staff provided me with all I needed to know in relation to my enquiry
My enquiry was resolved as a result of the contact or I was informed of the outcome of my enquiry

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* 8. Which of the following would be your preferred method of contacting Council?

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* 9. What tasks do you like to do online? Tick all that apply:

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* 10. When thinking about your most recent interactions with the Town Of Gawler, what can Council do to improve it's customer service?  Please comment on any of your customer service interfaces such as face to face at a reception desk, (Administation Centre, Library, Youth Space, or Aquatic/ Sport and Community Centre), social media sites, website, community consultation via Your Voice Gawler platform, development application processes etc.

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* 11. When thinking about how you hear about Town of Gawler's work, programs, events and intitiatives, what is your preference for Town of Gawler to communicate with you?

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* 12. Is there anything about Council's customer service that you particularly appreciate or any other positive feedback you would like to share?

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* 13. Thank you for completing this survey. Would you like to be contacted by Council with regards to the Customer Satisfaction Survey, if so please fill in your contact details below, if not please click on the submit button below to complete this survey.

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