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THERMON CUSTOMER SATISFACTION SURVEY
TC QMT-F-911 R1
(website link)

THERMON IS ISO 9001 CERTIFIED.
TC QMT-F-911 R1

Thermon’s priority is Customer Satisfaction.  Thermon is committed to delivering customers with high quality products and services.  The survey purpose is to help determine the degree of satisfaction and to evaluate improvement action items.  Please take a few minutes to let us know how we are doing and how we can make a difference.  Thank you.  
1.Customer Information(Required.)
2.Purchase Information
3.Sales Services
Excellent
Great
Good
Fair
Poor
N/A
Offers
Response Time
Professional Knowledge
4.Order Management Services
Excellent
Great
Good
Fair
Poor
N/A
Response Time
Purchase Experience
Lead Time
5.Products / Product Delivery Services
Excellent
Great
Good
Fair
Poor
N/A
Price
Reliability
Packaging
Documentation
Shipment Completeness
On Time Delivery
6.Project Management / Engineering Services
Excellent
Great
Good
Fair
Poor
N/A
Response Time
Technical Knowledge
Professional Performance
On Time Delivery
7.Construction / Installation Services
Excellent
Great
Good
Fair
Poor
N/A
Response Time
Technical Knowledge
Professional Performance
On Time Delivery
8.Field Support Services
Excellent
Great
Good
Fair
Poor
N/A
Response Time
Technical Knowledge
Professional Performance
On Time Delivery
9.After Sales / Delivery Services
Excellent
Great
Good
Fair
Poor
N/A
Complaint
Warranty
Repair
10.Thermon Performance Compared to Competitors
Excellent
Great
Good
Fair
Poor
N/A
11.Future Improvement Suggestion
12.Thermon Performance Compared to Competitors
Excellent
Great
Good
Fair
Poor
N/A
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