THERMON IS ISO 9001 CERTIFIED.
TI QMS-F-911 R0

Thermon’s objective is Customer Satisfaction.  Thermon is committed to delivering customers with high quality services and products.  The intent of this survey is to help determine the degree of satisfaction and to evaluate improvement action items.  Please take a few minutes to let us know how we are doing and how we can make a difference.  Thank you for completing this survey.

* 1. Customer Contact Information

* 2. Sales Services

  Excellent Great Good Fair Poor N/A
Offers
Response Time
Professional Knowledge

* 3. Order Management Services

  Excellent Great Good Fair Poor N/A
Response Time
Purchase Experience
Lead Time

* 4. Project Management / Engineering Services

  Excellent Great Good Fair Poor N/A
Response Time
Technical Knowledge
Professional Performance
On Time Delivery

* 5. Products / Product Delivery Services

  Excellent Great Good Fair Poor N/A
Price
Reliability
Packaging
Documentation
Shipment Completeness
On Time Delivery

* 6. After Sales / Delivery Services

  Excellent Great Good Fair Poor N/A
Complaint
Warranty
Repair

* 7. Thermon Performance Compared to Competitors

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