THERMON IS ISO 9001 CERTIFIED.
TI QMS-F-911 R0

Thermon’s objective is Customer Satisfaction.  Thermon is committed to delivering customers with high quality products and services.  The intent of this survey is to help determine the degree of satisfaction and to evaluate improvement action items.  Please take a few minutes to let us know how we are doing and how we can make a difference.  Thank you for completing this survey.

Customer Contact Information

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* 1. Customer Contact Information

Sales Services

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* 2. Sales Services

  Excellent Great Good Fair Poor N/A
Offers
Response Time
Professional Knowledge
Order Management Services

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* 3. Order Management Services

  Excellent Great Good Fair Poor N/A
Response Time
Purchase Experience
Lead Time
Project Management / Engineering Services

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* 4. Project Management / Engineering Services

  Excellent Great Good Fair Poor N/A
Response Time
Technical Knowledge
Professional Performance
On Time Delivery
Products / Product Delivery Services

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* 5. Products / Product Delivery Services

  Excellent Great Good Fair Poor N/A
Price
Reliability
Packaging
Documentation
Shipment Completeness
On Time Delivery
After Sales / Delivery Services

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* 6. After Sales / Delivery Services

  Excellent Great Good Fair Poor N/A
Complaint
Warranty
Repair
Thermon Performance Compared to Competitors

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* 7. Thermon Performance Compared to Competitors

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