THERMON CUSTOMER SATISFACTION SURVEY (website link)

Thermon’s priority is Customer Satisfaction. Thermon is committed to delivering customers with high quality products and services. The survey purpose is to help determine the degree of satisfaction and to evaluate improvement action items. Please take a few minutes to let us know how we are doing and how we can make a difference. Thank you.

	Excellent	Great	Good	Fair	Poor	N/A
Offers	Offers Excellent	Offers Great	Offers Good	Offers Fair	Offers Poor	Offers N/A
Response Time	Response Time Excellent	Response Time Great	Response Time Good	Response Time Fair	Response Time Poor	Response Time N/A
Professional Knowledge	Professional Knowledge Excellent	Professional Knowledge Great	Professional Knowledge Good	Professional Knowledge Fair	Professional Knowledge Poor	Professional Knowledge N/A

Excellent

Great

Good

Fair

Poor

N/A

Offers

Offers Excellent

Offers Great

Offers Good

Offers Fair

Offers Poor

Offers N/A

Response Time

Response Time Excellent

Response Time Great

Response Time Good

Response Time Fair

Response Time Poor

Response Time N/A

Professional Knowledge

Professional Knowledge Excellent

Professional Knowledge Great

Professional Knowledge Good

Professional Knowledge Fair

Professional Knowledge Poor

Professional Knowledge N/A

	Excellent	Great	Good	Fair	Poor	N/A
Response Time	Response Time Excellent	Response Time Great	Response Time Good	Response Time Fair	Response Time Poor	Response Time N/A
Purchase Experience	Purchase Experience Excellent	Purchase Experience Great	Purchase Experience Good	Purchase Experience Fair	Purchase Experience Poor	Purchase Experience N/A
Lead Time	Lead Time Excellent	Lead Time Great	Lead Time Good	Lead Time Fair	Lead Time Poor	Lead Time N/A

Excellent

Great

Good

Fair

Poor

N/A

Response Time

Response Time Excellent

Response Time Great

Response Time Good

Response Time Fair

Response Time Poor

Response Time N/A

Purchase Experience

Purchase Experience Excellent

Purchase Experience Great

Purchase Experience Good

Purchase Experience Fair

Purchase Experience Poor

Purchase Experience N/A

Lead Time

Lead Time Excellent

Lead Time Great

Lead Time Good

Lead Time Fair

Lead Time Poor

Lead Time N/A

	Excellent	Great	Good	Fair	Poor	N/A
Price	Price Excellent	Price Great	Price Good	Price Fair	Price Poor	Price N/A
Reliability	Reliability Excellent	Reliability Great	Reliability Good	Reliability Fair	Reliability Poor	Reliability N/A
Packaging	Packaging Excellent	Packaging Great	Packaging Good	Packaging Fair	Packaging Poor	Packaging N/A
Documentation	Documentation Excellent	Documentation Great	Documentation Good	Documentation Fair	Documentation Poor	Documentation N/A
Shipment Completeness	Shipment Completeness Excellent	Shipment Completeness Great	Shipment Completeness Good	Shipment Completeness Fair	Shipment Completeness Poor	Shipment Completeness N/A
On Time Delivery	On Time Delivery Excellent	On Time Delivery Great	On Time Delivery Good	On Time Delivery Fair	On Time Delivery Poor	On Time Delivery N/A

Excellent

Great

Good

Fair

Poor

N/A

Price

Price Excellent

Price Great

Price Good

Price Fair

Price Poor

Price N/A

Reliability

Reliability Excellent

Reliability Great

Reliability Good

Reliability Fair

Reliability Poor

Reliability N/A

Packaging

Packaging Excellent

Packaging Great

Packaging Good

Packaging Fair

Packaging Poor

Packaging N/A

Documentation

Documentation Excellent

Documentation Great

Documentation Good

Documentation Fair

Documentation Poor

Documentation N/A

Shipment Completeness

Shipment Completeness Excellent

Shipment Completeness Great

Shipment Completeness Good

Shipment Completeness Fair

Shipment Completeness Poor

Shipment Completeness N/A

On Time Delivery

On Time Delivery Excellent

On Time Delivery Great

On Time Delivery Good

On Time Delivery Fair

On Time Delivery Poor

On Time Delivery N/A

	Excellent	Great	Good	Fair	Poor	N/A
Response Time	Response Time Excellent	Response Time Great	Response Time Good	Response Time Fair	Response Time Poor	Response Time N/A
Technical Knowledge	Technical Knowledge Excellent	Technical Knowledge Great	Technical Knowledge Good	Technical Knowledge Fair	Technical Knowledge Poor	Technical Knowledge N/A
Professional Performance	Professional Performance Excellent	Professional Performance Great	Professional Performance Good	Professional Performance Fair	Professional Performance Poor	Professional Performance N/A
On Time Delivery	On Time Delivery Excellent	On Time Delivery Great	On Time Delivery Good	On Time Delivery Fair	On Time Delivery Poor	On Time Delivery N/A

Excellent

Great

Good

Fair

Poor

N/A

Response Time

Response Time Excellent

Response Time Great

Response Time Good

Response Time Fair

Response Time Poor

Response Time N/A

Technical Knowledge

Technical Knowledge Excellent

Technical Knowledge Great

Technical Knowledge Good

Technical Knowledge Fair

Technical Knowledge Poor

Technical Knowledge N/A

Professional Performance

Professional Performance Excellent

Professional Performance Great

Professional Performance Good

Professional Performance Fair

Professional Performance Poor

Professional Performance N/A

On Time Delivery

On Time Delivery Excellent

On Time Delivery Great

On Time Delivery Good

On Time Delivery Fair

On Time Delivery Poor

On Time Delivery N/A

	Excellent	Great	Good	Fair	Poor	N/A
Response Time	Response Time Excellent	Response Time Great	Response Time Good	Response Time Fair	Response Time Poor	Response Time N/A
Technical Knowledge	Technical Knowledge Excellent	Technical Knowledge Great	Technical Knowledge Good	Technical Knowledge Fair	Technical Knowledge Poor	Technical Knowledge N/A
Professional Performance	Professional Performance Excellent	Professional Performance Great	Professional Performance Good	Professional Performance Fair	Professional Performance Poor	Professional Performance N/A
On Time Delivery	On Time Delivery Excellent	On Time Delivery Great	On Time Delivery Good	On Time Delivery Fair	On Time Delivery Poor	On Time Delivery N/A

Excellent

Great

Good

Fair

Poor

N/A

Response Time

Response Time Excellent

Response Time Great

Response Time Good

Response Time Fair

Response Time Poor

Response Time N/A

Technical Knowledge

Technical Knowledge Excellent

Technical Knowledge Great

Technical Knowledge Good

Technical Knowledge Fair

Technical Knowledge Poor

Technical Knowledge N/A

Professional Performance

Professional Performance Excellent

Professional Performance Great

Professional Performance Good

Professional Performance Fair

Professional Performance Poor

Professional Performance N/A

On Time Delivery

On Time Delivery Excellent

On Time Delivery Great

On Time Delivery Good

On Time Delivery Fair

On Time Delivery Poor

On Time Delivery N/A

	Excellent	Great	Good	Fair	Poor	N/A
Response Time	Response Time Excellent	Response Time Great	Response Time Good	Response Time Fair	Response Time Poor	Response Time N/A
Technical Knowledge	Technical Knowledge Excellent	Technical Knowledge Great	Technical Knowledge Good	Technical Knowledge Fair	Technical Knowledge Poor	Technical Knowledge N/A
Professional Performance	Professional Performance Excellent	Professional Performance Great	Professional Performance Good	Professional Performance Fair	Professional Performance Poor	Professional Performance N/A
On Time Delivery	On Time Delivery Excellent	On Time Delivery Great	On Time Delivery Good	On Time Delivery Fair	On Time Delivery Poor	On Time Delivery N/A

Excellent

Great

Good

Fair

Poor

N/A

Response Time

Response Time Excellent

Response Time Great

Response Time Good

Response Time Fair

Response Time Poor

Response Time N/A

Technical Knowledge

Technical Knowledge Excellent

Technical Knowledge Great

Technical Knowledge Good

Technical Knowledge Fair

Technical Knowledge Poor

Technical Knowledge N/A

Professional Performance

Professional Performance Excellent

Professional Performance Great

Professional Performance Good

Professional Performance Fair

Professional Performance Poor

Professional Performance N/A

On Time Delivery

On Time Delivery Excellent

On Time Delivery Great

On Time Delivery Good

On Time Delivery Fair

On Time Delivery Poor

On Time Delivery N/A

	Excellent	Great	Good	Fair	Poor	N/A
Complaint	Complaint Excellent	Complaint Great	Complaint Good	Complaint Fair	Complaint Poor	Complaint N/A
Warranty	Warranty Excellent	Warranty Great	Warranty Good	Warranty Fair	Warranty Poor	Warranty N/A
Repair	Repair Excellent	Repair Great	Repair Good	Repair Fair	Repair Poor	Repair N/A

Excellent

Great

Good

Fair

Poor

N/A

Complaint

Complaint Excellent

Complaint Great

Complaint Good

Complaint Fair

Complaint Poor

Complaint N/A

Warranty

Warranty Excellent

Warranty Great

Warranty Good

Warranty Fair

Warranty Poor

Warranty N/A

Repair

Repair Excellent

Repair Great

Repair Good

Repair Fair

Repair Poor

Repair N/A

Excellent

Great

Good

Fair

Poor

N/A

Excellent

Great

Good

Fair

Poor

N/A

THERMON CUSTOMER SATISFACTION SURVEY
(website link)

THERMON IS ISO 9001 CERTIFIED.
TC QMT-F-911 R1

Question Title

* 1. Customer Information

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* 2. Purchase Information

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* 3. Sales Services

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* 4. Order Management Services

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* 5. Products / Product Delivery Services

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* 6. Project Management / Engineering Services

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* 7. Construction / Installation Services

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* 8. Field Support Services

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* 9. After Sales / Delivery Services

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* 10. Thermon Performance Compared to Competitors

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* 11. Future Improvement Suggestion