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1. Name

How to Register Interest?

Please check the boxes underneath the relevant course(s) you'd like to attend.

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2. Building Emotional Resilience

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3. Expectation Management Skills

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4. Communicating with Confidence & Connecting with Others

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5. Dealing with Challenging People / Situations

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6. Effective Complaint Handling

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7. Essential Assertiveness Skills

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8. Time Management: Boosting Productivity

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9. Time Management: Attention Management

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10. Effective Delegation Skills

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11. Listening & Questioning Techniques

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12. Consistently Delivering Exceptional Service

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13. Professional & Persuasive Email Writing

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14. Professional Telephone Skills

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15. Managing Aggressive People

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16. Conversations with Vulnerable Customers

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17. Service-Focused Selling

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18. Public Speaking / Presenting

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