The Modern Lawyer | Mediator in Today's Virtual World The Impact of COVID-19 on New Ways of Doing Business Question Title * 1. Has technology affected your skill set as a Lawyer and/or Mediator? 0 No 5 Moderate 10 Significant Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 2. What type of mediator are you? Employment Family Commercial Personal Injury Civil Real Property Small Claims Landlord/Tenant Construction Other (please specify)... OK Question Title * 3. How long have you been mediating? less than five years six to ten years 11-15 years 16-20 years 21-25 years greater than 25 years OK Question Title * 4. How many mediations have you facilitated online via video conferencing? less than 10 less than 50 more than 50 more than 100 more than 500 OK Question Title * 5. Which of the following devices do you most prefer to use to connect to the internet? Enterprise digital assistant (EDA) Computer tablet Desktop computer Personal digital assistant (PDA) Laptop computer Smart phone Other (please specify)... OK Question Title * 6. If performing online mediation, which video conferencing platform do you prefer? Webex Microsoft Teams Go To Meetings Zoom Adobe Legaler Modron Free Conference Call If other (please specify): OK Question Title * 7. What do you feel contributes to the success of in-person mediation? Ability to create rapport Ability to view body language Control | Management of participants Ease of in-person communication Ability to use visual aids Ability to have direct physical contact, i.e. handshake Ability to "sense" the emotion (or tension) of the parties Other (please specify)... OK Question Title * 8. What gets in the way of successful in-person mediation, i.e. reaching resolution? Inability to manage emotions Entrenched positions Advocates unhelpful to the process Dispute not ready for resolution Necessary parties not present at mediation Lack of pre-mediation preparation Other (please specify)... OK Question Title * 9. What do you feel contributes to the success of online mediation? Easier to regulate emotions with physical separation Ease of communication Visual experience Supportive environment Ease of visually sharing documents Other (please specify)... OK Question Title * 10. What gets in the way of successful online mediation, i.e. reaching resolution? Inability to assess body language Inability to manage emotions Inability to establish rapport Technical issues Participants uncomfortable with the format/platform Lack of pre-mediation preparation on technical | process elements of online mediation Other (please specify)... OK Question Title * 11. Given the demand for virtual meetings, what additional skills do you feel you need to be more successful? More practice with ZOOM | Online Platform More skills in managing emotions online More skills in communicating effectively online Help with making my process more online-friendly More strategies on how to enhance the online experience for participants Tips on how to minimize ZOOM "fatigue" Other (please specify)... OK Question Title * 12. Once in-person services are more available, do you plan to continue to offer your services through an online platform? Yes, plan to continue online No, plan to return to in-person only Both online and in-person Other (e.g. plan to retire) OK Question Title * 13. What do you consider to be the benefits of offering legal/mediation services online? Convenience Minimized travel Comfort for clients and practitioners Efficiency More accessible to diverse range of clients Less emotional intensity Safety Ease of Access Other (please specify) OK Question Title * 14. What is your gender? Male Female Other Prefer not to answer OK DONE