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The Modern Lawyer | Mediator in Today's Virtual World
The Impact of COVID-19 on New Ways of Doing Business
1.
Has technology affected your skill set as a Lawyer and/or Mediator?
0 No
5 Moderate
10 Significant
Clear
2.
What type of mediator are you?
Employment
Family
Commercial
Personal Injury
Civil
Real Property
Small Claims
Landlord/Tenant
Construction
Other (please specify)...
3.
How long have you been mediating?
less than five years
six to ten years
11-15 years
16-20 years
21-25 years
greater than 25 years
4.
How many mediations have you facilitated online via video conferencing?
less than 10
less than 50
more than 50
more than 100
more than 500
5.
Which of the following devices do you most prefer to use to connect to the internet?
Enterprise digital assistant (EDA)
Laptop computer
Desktop computer
Computer tablet
Personal digital assistant (PDA)
Smart phone
Other (please specify)...
6.
If performing online mediation, which video conferencing platform do you prefer?
Webex
Microsoft Teams
Go To Meetings
Zoom
Adobe
Legaler
Modron
Free Conference Call
If other (please specify):
7.
What do you feel contributes to the success of in-person mediation?
Ability to create rapport
Ability to view body language
Control | Management of participants
Ease of in-person communication
Ability to use visual aids
Ability to have direct physical contact, i.e. handshake
Ability to "sense" the emotion (or tension) of the parties
Other (please specify)...
8.
What gets in the way of successful in-person mediation, i.e. reaching resolution?
Inability to manage emotions
Entrenched positions
Advocates unhelpful to the process
Dispute not ready for resolution
Necessary parties not present at mediation
Lack of pre-mediation preparation
Other (please specify)...
9.
What do you feel contributes to the success of online mediation?
Easier to regulate emotions with physical separation
Ease of communication
Visual experience
Supportive environment
Ease of visually sharing documents
Other (please specify)...
10.
What gets in the way of successful online mediation, i.e. reaching resolution?
Inability to assess body language
Inability to manage emotions
Inability to establish rapport
Technical issues
Participants uncomfortable with the format/platform
Lack of pre-mediation preparation on technical | process elements of online mediation
Other (please specify)...
11.
Given the demand for virtual meetings, what additional skills do you feel you need to be more successful?
More practice with ZOOM | Online Platform
More skills in managing emotions online
More skills in communicating effectively online
Help with making my process more online-friendly
More strategies on how to enhance the online experience for participants
Tips on how to minimize ZOOM "fatigue"
Other (please specify)...
12.
Once in-person services are more available, do you plan to continue to offer your services through an online platform?
Yes, plan to continue online
No, plan to return to in-person only
Both online and in-person
Other (e.g. plan to retire)
13.
What do you consider to be the benefits of offering legal/mediation services online?
Convenience
Minimized travel
Comfort for clients and practitioners
Efficiency
More accessible to diverse range of clients
Less emotional intensity
Safety
Ease of Access
Other (please specify)
14.
What is your gender?
Male
Female
Other
Prefer not to answer
Current Progress,
0 of 14 answered