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The Grille Customer Satisfaction Survey
1.
What shift did you dine with us?
Lunch
Dinner / Late night
2.
Are you...
Student?
Staff?
Faculty?
Guest on Campus?
3.
Overall, how satisfied or dissatisfied are you with The Gille?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4.
Which of the following words would you use to describe our menu selection? Select all that apply.
Good quality
Good value for money
Large portion sizes
Fair priced
Good value for money
Inconsistent to fair quality
Inconsistent portion size
Inconsistent pricing
Poor quality
Poor value for money
Small portion sizes
Over priced
5.
How would you rank our customer service?
Extremely positive and supportive
Very positive and supportive
Somewhat positive and supportive
Not so positive or supportive
Not positive and supportive at all
6.
Does our menu offer good variety?
Yes
No
If no, what would you like to see?
7.
How would rate our speed of service?
Extremely fast
Fast
Somewhat quickly
Not fast nor slow
Somewhat slow
Slow
Extremely slow
8.
How would you rate the value of our menu items?
Excellent
Above average
Average
Below average
Poor
9.
How responsive was our staff to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
10.
How long have you been a customer of the Grille?
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
11.
How likely are you to return and dine with us again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
12.
On a scale of 0 to 10,
How likely is it that you would recommend The Grille to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
13.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 13 answered