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Tenant Satisfaction Survey 2019

1.Which DRNPHC site do you live at?
2.Are you a market rent or RGI tenant?
3.How many years have you lived with DRNPHC
4.How old are you? (Demographic purposes only)
5.How long did it take for you to be housed in a DRNPHC unit?
6.How do you prefer to receive communication from DRNPHC
7.Have you submitted a Request for Repair in the last 12 months?
8.If you answered yes to the previous question, were the repairs or maintenance issues completed? (If you answered no to the previous question, select "Not Applicable")
9.How long did it take for the issue to be resolved?
10.Building/Property - Please indicate your opinion on the following:  
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the cleanliness around the building.
I am satisfied with the laundry services available.
I am satisfied with my unit overall.
I am satisfied with the condition of the site/building.
I am satisfied with the overall appearance of the site/building.
11.Building/Property - Please indicate your opinion on the following:  
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the cleanliness around the building.
I am satisfied with the laundry services available.
I am satisfied with my unit overall.
I am satisfied with the condition of the site/building.
I am satisfied with the overall appearance of the site/building.
12.Office Staff (Tenant placement, rent assessment, collections, managers and customer service staff) - Please indicate your opinion on the following:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Office staff was courteous and polite.
Office staff was responsive to questions.
Office staff responded in a timely manner.
Office staff was able to resolve issues.
Overall, I am satisfied with the services the office staff has provided.
13.Site Staff (Property managers, superintendents and maintenance staff) - Please indicate your opinion on the following:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Site staff was courteous and polite.
Site staff was responsive to questions.
Site staff responded in a timely manner.
Site staff was able to resolve issues.
Overall, I am satisfied with the services the site staff has provided.
14.Site Safety - Please indicate your opinion on the following:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Vandalism/graffiti is an issue at my building/site.
Dogs and cats are a problem at my building/site.
Garbage and litter are a problem at my building/site.
Conflict with neighbours is an issue at my building/site.
Noise is an issue at my building/site.
Drug use is an issue at my building/site.
Racism and discrimination are issues at my building/site.
Crime in general is an issue at my building/site.
Overall, I feel safe in my building/site.
I would recommend DRNPHC's housing to a friend or family member.
15.Overall Services Provided - Please indicate your opinion on the following:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
It is important that I receive DRNPHC newsletters.
I would enjoy having a community garden at my building/site.
I enjoy special activities that are held by DRNPHC.
Children's activities and supports are important to me.
Support services/medical services are important to me.
Health and wellness groups within my site are important to me.
16. Please share any other comments you have below:
17.Please enter your information for a chance to win one of two $75 grocery gift cards. (Optional, Information used only for gift card draw purposes)