Tell us what you think about the Housing Service you receive

Dover District Council Tenants only.
Please do not continue if you are a DDC Leaseholder or Housing Association/Private Tenant. All responses are verified with DDC Tenancies.
About the Survey
These questions are part of the Regulator for Social Housing's national 'Tenant Satisfaction Measures', an annual perception survey designed to check how all social landlords are doing at providing good quality homes and services. Essentially, the Regulator cares what you think about the service we provide and wants to hear from you.

The survey gives tenants the opportunity to share their views and experiences. Your feedback is important because the Regulator uses the results to assess how well landlords are performing and whether they are meeting the standards expected of them.
Survey results are collected and analysed nationally. Where a landlord is found not to be meeting the required standards, the Regulator has the power to take action.

All questions which will be reported on as Tenant Perception Measures are clearly labelled TP01-TP12.
Our Housing Services team will also use the results to directly inform any service improvements.

This survey will take around 10 minutes to complete - please only complete 1 copy. You may receive multiple opportunities to complete this survey but we will delete all but the most recent survey response.

If you need any support in completing this survey, please contact us on 01304 801084, option 8.

Prizes
  • We have prizes worth £300! - with 3 chances to win £100 vouchers up for grabs as a 'thank you' for giving up your time to tell us what you think.
  • You must answer every question and submit your answers to be entered into the prize draw and for your answers to be included in the results.
  • The prize draw will be held after the closing date and winners will be contacted individually.
Closing Date
This survey will close on 24th December 2026 at 23.59.
Important: Please answer these questions about your Housing landlord service only, and not other council services.

Your housing service includes:
  • Lettings and Terminations (moving home)
  • Repairs and Planned Maintenance
  • Estate Management (not including bin collections or grounds maintenance)
  • Rent Collection
  • Tenancy Support and managing Anti-Social Behaviour.
  • Resident Engagement and Communications

Question Title

1. Name (Required.)

Your name and contact information will only be used for the purpose of data validation (to ensure only DDC Tenants are responding) and the prize draw (if you've given permission to enter). All survey responses will be anonymised when we publish the information provided.

Question Title

2. Address (Required.)

Question Title

3. Phone Number (if changed)

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