Benchmarking Technology Solutions for Purchasing Cooperatives

Thank you for participating in this survey!

Technology is one of the key drivers in today’s marketplace, and NCBA CLUSA encourages all Purchasing Co-ops to leverage strategic software to improve member and vendor management, increase operational efficiencies and recruit more effectively.

This survey, created in collaboration with NCBA CLUSA Associate Member Medullus Systems, is intended to help gather information about how Purchasing Cooperatives use technology today in order to create a baseline for the industry.  The results will be shared with your organization so you can benchmark against the baseline.  
 
The entire survey should take less than 10 minutes to complete.  If you have any questions, please email Bryan Munson, Manager of Business Development at NCBA CLUSA, at bmunson@ncba.coop or call him at 202-471-0900.
 
 
Thank you,
 
NCBA CLUSA Membership
1.Do you feel you have a strong technology plan for the coming year?
2.Do you think technology can bring efficiencies to your organization?
3.Do you feel that your organization uses IT effectively?
4.Do you think you overspend on IT?
5.Do you think your organization is up-to-date with the advancements in technology?
6.Do you have adequate software to run your operations?
7.Do you have good member management software?
8.Do you feel you have a good website for your organization?
9.Do you measure the effectiveness of your website?
10.Do you have good vendor management software?
11.Do you have good rebate management software?
12.Do you have good CRM software?
13.Do you measure the effectiveness of your Marketing campaigns?
14.Do you think your systems are secure?
15.Do you get any ROI reports from your technology provider / IT Department?
16.Have you ever engaged with a consultant to do IT strategy consulting for your organization?
17.Do the majority of your members embrace technology?
18.In general, do your vendors ever discuss technology with you?
19.Do you get solicited for software consulting or software development?
20.Are you open to participating in a focus group with other cooperatives to benchmark technology?
21.Does your organization handle billing from vendors on behalf of members, i.e. central billing?  If you answer "No" to Question 21, please skip to Question 27.
22.Does your system require a lot of manual processes?
23.Does your system integrate well with vendors?
24.Does your system integrate well with members?
25.Is your software up to date?
26.Do you have member services (invoices, POs, Sales orders) available on your website?
27.Do you have vendor services (checks, remittance, credit checking) available on your site?
28.Is there anything that you want to share about your technology needs?