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Payment Technology & COVID

What payments technology has been helpful to merchants during COVID?

In the past 6 months, COVID has dramatically changed the retail space. Companies are adapting and supporting their merchants, clients, and customers' needs accordingly. This survey looks to better understand those needs and how our industry has responded to changing behaviors and was designed to get feedback from payments industry professionals working closely with merchants and those on the ground. 


This survey was created by ETA’s Technology Committee to better understand what technology has been useful to the payments industry during COVID.  Results will be shared in aggregated form with members upon request. This survey takes under 5 minutes to complete.

If you have any questions, please email Sarah Brown-Campello, Manager of Industry Affairs, at sbrowncampello@electran.org.

Thank you!
1.Do you feel that COVID has changed the way you conducted your business? 
(1 = not at all, 5 = a lot)(Required.)
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2.Do you feel that COVID has changed the way your merchants conduct business?
(1 = not at all, 5 = a lot)(Required.)
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3.Are your merchants asking for assistance with their payment processing due to COVID 19?(Required.)
4.What are the pain points your merchants need help with? 
Please select all that apply.(Required.)
5.What products or services are you helping merchants implement to navigate Covid 19?
Please select all the apply.(Required.)
6.What has been the single most requested or helpful tool to implement for your merchants?
Please select one.(Required.)
7.Is there a specific technology/system that you found has assisted merchants in dealing with COVID?(Required.)
8.Can you give us a specific example of what your company has done to aid your merchants during this pandemic?(Required.)
9.What type of Payment Technology company are you?
Select all that apply(Required.)
10.What type of clients/partners do you serve?
Please select all that apply. (Required.)
11.OPTIONAL: If you'd like, please leave us your name, company, and email.

(Required.)
12.Do you have an interesting COVID 19 success story or stats that you’d be willing to share with ETA?
If so, please leave us your name and email and someone from ETA will follow up.(Required.)
Current Progress,
0 of 12 answered
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