As someone who has called our All-Options Talkline, your thoughts and experiences are very important to us. Your honest responses in this survey will help improve All-Options' services to support people in their decisions and experiences with pregnancy, parenting, abortion and adoption.

This survey is completely ANONYMOUS, unless you provide your contact info on the last page, in which case it will still be completely confidential. Responses will be compiled and may be quoted anonymously, but never in a way that could identify individual callers. If you have any questions, suggestions or concerns, please contact Rachel Ronquillo Gray, Talkline Manager at rachel@all-options.org or 510-817-0781.

Thanks again for your participation in this survey!

* 1. We know that your reasons for calling the Talkline may include many complex issues. Please check any of the following issues or situations that prompted you to call All-Options.

* 2. What happened when you first called the Talkline?

* 3. If someone did not answer your call at first, did you eventually talk to an All-Options peer counselor? 

* 4. Was this your first-ever call to All-Options? 

* 5. If you've called the Talkline before, how many times have you talked to someone? 

* 6. How did you hear about All-Options? 

* 7. When you called, who were you seeking support for? 

* 8. If you had to pick the ONE main reason that you called the Talkline, what would it be?

* 9. Please tell us how you would rank your overall experience calling All-Options.

* 10. Please tell us how you would rank other aspects of your call to All-Options:

  Excellent Very Good Good Fair Poor
Peer counselor's listening skills
Peer counselor's ability to be open and nonjudgmental
Length of time allowed for your call
Helpfulness of ideas, information, or referrals offered to you

* 11. After calling All-Options, how did you feel? 

* 12. Please tell us more about your experience calling All-Options. What did you find helpful? 

* 13. When you think about your call to All-Options, what could have been improved?

* 14. We recognize that many issues and factors may impact a person’s experience with pregnancy, parenting, abortion, and/or adoption. For you, which of the following have been a source of SUPPORT or HELP?

* 15. We recognize that many issues and factors may impact a person’s experience with pregnancy, parenting, abortion, and/or adoption. For you, which of the following have been a source of DISTRESS or PROBLEM?

* 16. In a perfect world, what might have helped or provided more support for you in your situation or decision?

* 17. We welcome any other comments or concerns you would like to share about your experience using our Talkline.

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