What do you think about the Social Score?

You're part of a trial for a new feature we're working on: the Social Score. Along with the Social Score, you have access to a Homepage, as well as personalized recommendations on how to improve your score and grow your business on social media.

We'd love your feedback to help us understand what you find valuable and how we could make improvements.

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* 1. Overall, how useful did you find the Social Score?

Extremely valuable - I would like it to be a permanent feature

Somewhat valuable - though it needs improvement

Not valuable at all - I don't see any use for a Social Score

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* 2. Which of these statements best reflects your opinion of the Social Score?

The score was useful in helping me understand how I performed compared to others and how I could improve my social media strategy

The score was too complex to understand

The score was too simple and didn't reflect reality or my goals

I didn't understand what the score was or how to use it

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* 3. I understood that my score reflected how I performed on social compared to other businesses like me.

True

False

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* 4. The score provided a breakdown on your posting behaviours and engagement rate compared to others. What other things would you find useful benchmarking so that you can see how you are doing compared to others?

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* 5. Which of these statements best reflects your opinion of the recommendations provided for the Social Score?

The recommendations were really useful - I got a lot of value out of them!

I didn't understand how the topics would help me improve my score and grow my social accounts

The recommendations weren't relevant to me

I didn't see any recommendations..

I wanted to see more recommendations!

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* 6. I was able to improve my score over time.

True

False

Somewhat ...

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* 7. How can we improve the Social Score and personalized recommendations?

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* 8. What other things would you like to see presented on a Homepage?

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* 9. Is it okay if we contact you to discuss your feedback further?

Yes

What do you think about the Social Score?

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* 1. Overall, how useful did you find the Social Score?

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* 2. Which of these statements best reflects your opinion of the Social Score?

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* 3. I understood that my score reflected how I performed on social compared to other businesses like me.

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* 4. The score provided a breakdown on your posting behaviours and engagement rate compared to others. What other things would you find useful benchmarking so that you can see how you are doing compared to others?

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* 5. Which of these statements best reflects your opinion of the recommendations provided for the Social Score?

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* 6. I was able to improve my score over time.

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* 7. How can we improve the Social Score and personalized recommendations?

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* 8. What other things would you like to see presented on a Homepage?

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* 9. Is it okay if we contact you to discuss your feedback further?

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* 10. What email address can we contact you on to follow up?