Thank you for taking the time to share your thoughts with us. All of your feedback which will remain confidential, is useful, and will be used to continually hone and improve the service that we deliver.If you prefer, your feedback will remain anonymous, however by leaving your contact details below we will be able to pass on positive feedback to staff, concentrate on making improvements or changes and respond appropriately. Question Title * 1. Your name: Question Title * 2. Your organisation name (if applicable): Question Title * 3. Your email address: Question Title * 4. Would you like us to respond to your comments? Yes No Question Title * 5. We have seven main offices and three market day offices, which office do you have the most interaction with? Aylsham Bury St Edmunds Diss Ely Great Yarmouth Halesworth Lowestoft North Walsham Norwich Thetford Question Title * 6. On a scale of 1-5 please rate the following aspects of our service (1 = disappointed, 5 = exceeded expectations): 1 2 3 4 5 N/A Answering your calls in a timely manner Answering your calls in a timely manner 1 Answering your calls in a timely manner 2 Answering your calls in a timely manner 3 Answering your calls in a timely manner 4 Answering your calls in a timely manner 5 Answering your calls in a timely manner N/A Answering your emails within a day Answering your emails within a day 1 Answering your emails within a day 2 Answering your emails within a day 3 Answering your emails within a day 4 Answering your emails within a day 5 Answering your emails within a day N/A Being helpful Being helpful 1 Being helpful 2 Being helpful 3 Being helpful 4 Being helpful 5 Being helpful N/A Providing expert advice Providing expert advice 1 Providing expert advice 2 Providing expert advice 3 Providing expert advice 4 Providing expert advice 5 Providing expert advice N/A Offering good value for money Offering good value for money 1 Offering good value for money 2 Offering good value for money 3 Offering good value for money 4 Offering good value for money 5 Offering good value for money N/A Being proactive with suggestions and ideas Being proactive with suggestions and ideas 1 Being proactive with suggestions and ideas 2 Being proactive with suggestions and ideas 3 Being proactive with suggestions and ideas 4 Being proactive with suggestions and ideas 5 Being proactive with suggestions and ideas N/A Please feel free to leave a comment about your answers. Question Title * 7. How likely is it that you would recommend Lovewell Blake to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. We offer a range of services that you may not expect from us. Which of the following would you be interested in receiving information on? Financial planning (pensions, investments etc) HR consultancy Income tax planning Business tax planning Business coaching and mentoring Cloud accounting Auto-enrolment and workplace pensions Inheritance tax planning and Estate administration Trusts VAT services None of the above Question Title * 9. Have you seen or heard any advertising or news about Lovewell Blake in the last three months? Yes No Question Title * 10. Are there any ways you can think we could improve any aspect of our services, or do you have any other suggestions or comments? Done
