Wolff Bros. Customer Satisfaction Survey Question Title * 1. Which Wolff Bros. Branch do visit the most? Akron Ashland Cleveland / Bedford Heights Columbus Elyria Findlay Mansfield Marion Medina Mentor Sandusky Toledo / Maumee Wooster OK Question Title * 2. How does Wolff Bros. compare to other distributors? Your Favorite Distributor Better than Most About the same as the rest Not as good Inventory Inventory Your Favorite Distributor Inventory Better than Most Inventory About the same as the rest Inventory Not as good Sales Staff Sales Staff Your Favorite Distributor Sales Staff Better than Most Sales Staff About the same as the rest Sales Staff Not as good Order Accuracy Order Accuracy Your Favorite Distributor Order Accuracy Better than Most Order Accuracy About the same as the rest Order Accuracy Not as good Delivery Service Delivery Service Your Favorite Distributor Delivery Service Better than Most Delivery Service About the same as the rest Delivery Service Not as good OK Question Title * 3. How many times in a year did you receive the wrong material? Never, it is always exactly right 1-3 3-5 More than 5 OK Question Title * 4. How do you feel your assigned salesperson is doing meeting your needs? Great, I talk to them every week! Good relationship, I contact them when I need to I don't really talk to my salesperson, I just call or order online Not sure who my assigned salesperson is OK Question Title * 5. Rank how you place most of your orders from most often to least often 1 2 3 4 I call them in 1 2 3 4 I order online 1 2 3 4 I email my salesperson 1 2 3 4 I go to the counter OK Question Title * 6. How many minutes do you typically have to wait for a will call order? 1 30+ Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 7. Is your typical wait time acceptable? Acceptable Could be shorter Way too long OK Question Title * 8. How often do you have trouble getting to a salesperson on the phone? Never, they always pick up right away It happens once in awhile I have a hard time getting someone to pick up my call OK Question Title * 9. How do you hear about specials, promotions, and deals? My salesperson emails me I see them when I log on to wolffbros.com I see them on the Wolff Brothers Facebook page I see them in Paws for News emails What deals and specials? Other (please specify) OK Question Title * 10. May we follow up with you? (Leave blank to remain anonymous) Name Customer Number Phone Email OK DONE