Wolff Bros. Customer Satisfaction Survey

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* 1. Which Wolff Bros. Branch do visit the most?

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* 2. How does Wolff Bros. compare to other distributors?

	Your Favorite Distributor	Better than Most	About the same as the rest	Not as good
Inventory	Inventory Your Favorite Distributor	Inventory Better than Most	Inventory About the same as the rest	Inventory Not as good
Sales Staff	Sales Staff Your Favorite Distributor	Sales Staff Better than Most	Sales Staff About the same as the rest	Sales Staff Not as good
Order Accuracy	Order Accuracy Your Favorite Distributor	Order Accuracy Better than Most	Order Accuracy About the same as the rest	Order Accuracy Not as good
Delivery Service	Delivery Service Your Favorite Distributor	Delivery Service Better than Most	Delivery Service About the same as the rest	Delivery Service Not as good

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* 3. How many times in a year did you receive the wrong material?

Never, it is always exactly right

1-3

3-5

More than 5

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* 4. How do you feel your assigned salesperson is doing meeting your needs?

Great, I talk to them every week!

Good relationship, I contact them when I need to

I don't really talk to my salesperson, I just call or order online

Not sure who my assigned salesperson is

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* 5. Rank how you place most of your orders from most often to least often

I call them in

I order online

I email my salesperson

I go to the counter

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* 6. How many minutes do you typically have to wait for a will call order?

30+

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 7. Is your typical wait time acceptable?

Acceptable

Could be shorter

Way too long

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* 8. How often do you have trouble getting to a salesperson on the phone?

Never, they always pick up right away

It happens once in awhile

I have a hard time getting someone to pick up my call

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* 9. How do you hear about specials, promotions, and deals?

My salesperson emails me

I see them when I log on to wolffbros.com

I see them on the Wolff Brothers Facebook page

I see them in Paws for News emails

What deals and specials?

Other (please specify)

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* 10. May we follow up with you? (Leave blank to remain anonymous)

Name

Customer Number

Phone