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Mid Year Physician Satisfaction Survey

3.July 2010

1.Please rate the responsiveness and courtesy of Provider Services Contact Center staff.(Required.)
2.How would you rate the resolution of claims payment problems or disputes?(Required.)
3.The responsiveness and courtesy of the Stategic Coordinators?(Required.)
4.The visits to your practice by non-clinical staff to review products, manuals, sheets, billing, and other related business matters?(Required.)
5.How would you rate the level of information regarding policy changes?(Required.)
6.The health plan's facilitation/support of appropriate clinical care for patients?(Required.)
7.Satisfaction with the accuracy and timeliness of claims processing?(Required.)
8.Timeliness of claim adjustment request?(Required.)
9.Telephone access to case/disease managers?(Required.)
10.What is the level of your overall satisfaction with CDPHP?(Required.)