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About the Our Experiences through COVID-19 project:
Service providers in the mental health sector played a significant role in supporting the lived/living experience community during COVID19. Whether you helped someone address their basic needs and/or kickstarted, maintained and encouraged their healing journey, we value you and see you. We believe that you hold wisdom that will enable us to capture the whole picture when it comes to people's experiences through COVID19. Hence, LELAN wants to learn from you and gain insights into what you saw, heard and did during the peak periods of COVID19 in South Australia. 

Please note, that we use the term "service provider" throughout the survey. However, this does not mean that this survey is limited to the frontline delivery workforce. You may work in other areas in non-government and government agencies, such as project work, management, that provides you with relevant knowledge to respond to the questions. 

You do not have to answer every question of the survey. The survey questions asks you to think from your own perspective as a service provider and to reflect from your organisation's perspective as well. Some questions may be more applicable to you than others. 

About the survey results:
Survey results will be further explored in a future workshop with our lived/living experience community. All ideas will be synthesised into a report that will be distributed to not only the lived/living experience community but to service providers, non-government organisations and government agencies. Your voice will direct LELAN's advocacy actions and work moving forward. 

About the information you share with us:
The survey is anonymous. Your privacy and confidentality will be respected.

Questions about your lived/living experience and how you personally identify helps us understand who is engaging with our projects and work more broadly. We will not disclose personal and/or identifying information about a person without their consent or in a way that they do not agree with. 

Please complete this and share it with your networks and connections. 

If you have any questions, feel free to contact our Peer Project Officer via sam@lelan.org.au. Sam is only with us on Friday, so please bear with her if she doesn't get back to you immediately. 
Tell us about yourself! Questions 1-2 allows LELAN to learn more about you and the wealth of experiences you bring to our project through your responses. 

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* 1. Please specify the type of organisation you are currently work within.

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* 2. Some information about your role. Please tick all that apply.

Questions 3-9 are related to what you saw as a service provider. You can answer these questions based on your own experiences and/or those of the wider organisation you work within.

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* 3. Tell us about the people you supported during this period. Please tick all that apply.

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* 4. Were there any people you supported during COVID19 were new to your service?

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* 5. What changes to people's mental health and wellbeing during COVID19?

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* 6. What else did the people you support experience during COVID19? Were there any other trends, demands or needs that you identified during this period?

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* 7. What trends did you notice during November's circuit breaker? Were there any different from what you saw during the first wave of COVID19 in SA? (Trends can be directly related to mental health)

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* 8. Do you believe that COVID19 impacted on the mental health of the people you/your organisation supported?

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* 9. On a scale from 1 to 5, how would you rate the mental health of the people you supported during COVID19?

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* 10. Do you believe these mental health impacts will continue to effect the people you supported moving into 2021?

Questions 10-12 are related to what you heard as a service provider. 

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* 11. In your conversations with the people you supported during COVID19, was there anything that you heard that stood out to you? (This can be related to their circumstances, needs, hopes and/or concerns about the future, frustrations, changes in services).

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* 12. In your conversations with your peers and/or colleagues during COVID19, was there anything that you heard that stood out to you? (This can be related to continuing service delivery during COVID19, work from home arrangements and/or worries related to employment and jobs).

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* 13. (If applicable) In your conversations with management during COVID19, was there anything that you heard that stood out to you? (This can be related to changing sector landscape, funding boosts and cuts, organisational-related decisions).

Questions 13-17 are related to what you did as a service provider. 

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* 14. How did you adapt your practices and/or services to the needs of the people you supported during this time?

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* 15. What did/didn't your service do well during this time?

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* 16. On a scale from 1 to 5, how would you rate the services you personally delivered during COVID19?

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* 17. On a scale from 1 to 5, how would the people you service rate the services you personally delivered during COVID19?

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* 18. What did you do to protect your own mental health and wellbeing during this time?

Questions 18-21 are related to what your organisation did in response to COVID19. 

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* 19. How did your organisation respond to existing and emerging needs during COVID19? (Responses can be based on what your organisation did for the people you serviced, its work force and/or peer workforce).

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* 20. Was your organisation better equipped to respond to needs during November's circuit breaker? (Responses can be based on what your organisation did for the people you serviced, its workforce and/or peer workforce).

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* 21. On a scale from 1 to 5, how would people who use your services rate your organisation's overall response to COVID19?

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* 22. On a scale from 1 to 5, how would you rate your organisation's overall response to COVID19?

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* 23. How did your organisation protect the mental health and wellbeing of its staff during this time?

Questions 22-25 are about the future of services and what knowledge and actions needs to be relayed to decision makers for change.

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* 24. What have you learnt from the people you supported during COVID19? How are these learnings going to inform your practice moving forward?

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* 25. What role do you think your organisation has in COVID19 and recovery?

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* 26. What do decision makers need to know and do in response to the experiences of people you supported?

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* 27. If you could suggest ideas on how we can capture the experiences of people supported during COVID19 and feed this back to decision makers, what would that be?

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* 28. Do you have any other comments and/or feedback?

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* 29. A couple of final things for us to check off. Please tick all that apply.

Thank you for taking the time to participate in this survey. We'll be in touch soon regarding our findings and future opportunities and will report back to you as soon as possible.

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