Forrest City Fire Department Citizen Survey

Question Title

* 3. What is your annual household income?

$0-$24,999

$25,000-$49,999

$50,000-$75,000

$100,000 +

Question Title

* 4. What is your race (Ethnicity)?

Caucasian

African American

Asian

Latino-Hispanic

Native American

Native Hawaiian or Other Pacific Islander

Question Title

* 5. Have you ever needed assistance from the Forrest City Fire Department

Yes

Question Title

* 6. Rate how protected you feel from the following:

	1	2	3	4	5
Terrorist Incidents	Terrorist Incidents 1	Terrorist Incidents 2	Terrorist Incidents 3	Terrorist Incidents 4	Terrorist Incidents 5
Natural Disasters	Natural Disasters 1	Natural Disasters 2	Natural Disasters 3	Natural Disasters 4	Natural Disasters 5
Hazardous Materials Incidents	Hazardous Materials Incidents 1	Hazardous Materials Incidents 2	Hazardous Materials Incidents 3	Hazardous Materials Incidents 4	Hazardous Materials Incidents 5
Residential Fires	Residential Fires 1	Residential Fires 2	Residential Fires 3	Residential Fires 4	Residential Fires 5
Business Fires	Business Fires 1	Business Fires 2	Business Fires 3	Business Fires 4	Business Fires 5
Assisted Living/Nursing Home Fires	Assisted Living/Nursing Home Fires 1	Assisted Living/Nursing Home Fires 2	Assisted Living/Nursing Home Fires 3	Assisted Living/Nursing Home Fires 4	Assisted Living/Nursing Home Fires 5

Question Title

* 7. Please rate the quality of each of the following services:

	1	2	3	4	5
Fire Department website	Fire Department website 1	Fire Department website 2	Fire Department website 3	Fire Department website 4	Fire Department website 5
Public Information	Public Information 1	Public Information 2	Public Information 3	Public Information 4	Public Information 5
Emergency Medical Response	Emergency Medical Response 1	Emergency Medical Response 2	Emergency Medical Response 3	Emergency Medical Response 4	Emergency Medical Response 5
Community Outreach	Community Outreach 1	Community Outreach 2	Community Outreach 3	Community Outreach 4	Community Outreach 5
Public Education Programs	Public Education Programs 1	Public Education Programs 2	Public Education Programs 3	Public Education Programs 4	Public Education Programs 5
Response to inquiries	Response to inquiries 1	Response to inquiries 2	Response to inquiries 3	Response to inquiries 4	Response to inquiries 5
Fire Suppression	Fire Suppression 1	Fire Suppression 2	Fire Suppression 3	Fire Suppression 4	Fire Suppression 5

Question Title

* 8. Please rate your impression of the following characteristics of FCFD personnel.

	1	2	3	4	5
Appearance	Appearance 1	Appearance 2	Appearance 3	Appearance 4	Appearance 5
Professionalism	Professionalism 1	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5
Knowledge	Knowledge 1	Knowledge 2	Knowledge 3	Knowledge 4	Knowledge 5
Responsiveness	Responsiveness 1	Responsiveness 2	Responsiveness 3	Responsiveness 4	Responsiveness 5
Courtesy	Courtesy 1	Courtesy 2	Courtesy 3	Courtesy 4	Courtesy 5
Overall impression	Overall impression 1	Overall impression 2	Overall impression 3	Overall impression 4	Overall impression 5

Question Title

* 9. Please relate the following characteristics of the FCFD.

	1	2	3	4	5
Overall presence of FCFD in the community	Overall presence of FCFD in the community 1	Overall presence of FCFD in the community 2	Overall presence of FCFD in the community 3	Overall presence of FCFD in the community 4	Overall presence of FCFD in the community 5
Overall image and reputation of the FCFD	Overall image and reputation of the FCFD 1	Overall image and reputation of the FCFD 2	Overall image and reputation of the FCFD 3	Overall image and reputation of the FCFD 4	Overall image and reputation of the FCFD 5
Overall Appearance of fire stations and equipment	Overall Appearance of fire stations and equipment 1	Overall Appearance of fire stations and equipment 2	Overall Appearance of fire stations and equipment 3	Overall Appearance of fire stations and equipment 4	Overall Appearance of fire stations and equipment 5
Your overall knowledge of the roles and responsibilities of Forrest City Firefighters	Your overall knowledge of the roles and responsibilities of Forrest City Firefighters 1	Your overall knowledge of the roles and responsibilities of Forrest City Firefighters 2	Your overall knowledge of the roles and responsibilities of Forrest City Firefighters 3	Your overall knowledge of the roles and responsibilities of Forrest City Firefighters 4	Your overall knowledge of the roles and responsibilities of Forrest City Firefighters 5
Your overall knowledge of what services the FCFD provides	Your overall knowledge of what services the FCFD provides 1	Your overall knowledge of what services the FCFD provides 2	Your overall knowledge of what services the FCFD provides 3	Your overall knowledge of what services the FCFD provides 4	Your overall knowledge of what services the FCFD provides 5
How do you rate the value of the Forrest City Fire Department to the city	How do you rate the value of the Forrest City Fire Department to the city 1	How do you rate the value of the Forrest City Fire Department to the city 2	How do you rate the value of the Forrest City Fire Department to the city 3	How do you rate the value of the Forrest City Fire Department to the city 4	How do you rate the value of the Forrest City Fire Department to the city 5

Question Title

* 10. The fire department assist the ambulance service by providing care until an ambulance arrives. What can the fire department do to improve or enhance emergency medical services to the citizens of Forrest City, AR?

Nothing, keep providing the same level of service- which is the basic first aid.

Require all firefighters to become Emergency Medical Technicians.

Since the fire department has a better response time- Prefer the fire department provide ambulance service.

Forrest City Fire Department Citizen Survey

Question Title

* 1. How many people live in your household

Question Title

* 2. What ward do you reside in?

Question Title

* 3. What is your annual household income?

Question Title

* 4. What is your race (Ethnicity)?

Question Title

* 5. Have you ever needed assistance from the Forrest City Fire Department

Question Title

* 6. Rate how protected you feel from the following:

Question Title

* 7. Please rate the quality of each of the following services:

Question Title

* 8. Please rate your impression of the following characteristics of FCFD personnel.

Question Title

* 9. Please relate the following characteristics of the FCFD.

Question Title

* 10. The fire department assist the ambulance service by providing care until an ambulance arrives. What can the fire department do to improve or enhance emergency medical services to the citizens of Forrest City, AR?