Eventgroove Products
Customer Experience Survey
We'd love to hear your feedback on your experience ordering print products on Eventgroove Products.
1.
Your Name
2.
Your Email
(Required.)
3.
In the last 12 months, how many times have you ordered printed items for events or raffles?
(Required.)
One time
2-3 times
4-10 times
More than 10 times
N/A
4.
Were you able to find the ideal product for your needs?
(Required.)
Yes
No
5.
Was your order accurate, and did it arrive on time?
(Required.)
Yes
No
6.
Please rate the following
(Required.)
Poor
Below Average
Average
Above Average
Excellent
N/A
Overall experience
Poor
Below Average
Average
Above Average
Excellent
N/A
Experience with customer service
Poor
Below Average
Average
Above Average
Excellent
N/A
Prices of our products
Poor
Below Average
Average
Above Average
Excellent
N/A
Product quality
Poor
Below Average
Average
Above Average
Excellent
N/A
Finding products on our website
Poor
Below Average
Average
Above Average
Excellent
N/A
Checkout process
Poor
Below Average
Average
Above Average
Excellent
N/A
Ability to customize your product
Poor
Below Average
Average
Above Average
Excellent
N/A
Product selection
Poor
Below Average
Average
Above Average
Excellent
N/A
Quality of the template designs
Poor
Below Average
Average
Above Average
Excellent
N/A
Shipping options (price and speed)
Poor
Below Average
Average
Above Average
Excellent
N/A
7.
If you rated us below average or poor above, please explain so we can improve.
8.
If you contacted a member of our customer support team, please describe your experience.
9.
If you could change one thing about Eventgroove, what would it be?
(Required.)
10.
What's one thing that nearly stopped you from completing a purchase?
(Required.)
11.
What kind of doubts and hesitations did you have before buying?
(Required.)
12.
What questions did you have before making the purchase that you couldn't find the answer to?
(Required.)
13.
What can you tell us about yourself? (Company/Organization, Occupation, Description of event or raffle, etc)
(Required.)
14.
How many different websites did you look at before buying from Eventgroove? Which ones?
(Required.)
15.
What made you choose Eventgroove as opposed to other sites?
(Required.)
16.
What item did you buy?
(Required.)
17.
If TicketPrinting.com was no longer available, how disappointed would you be?
(Required.)
Very disappointed
Slightly disappointed
Would not make any difference
Not disappointed at all
18.
Based on your experience working with us, how likely are you to recommend Eventgroove to a friend?
(Required.)
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not