* 1. How often do you have to wait on hold when calling to check on your vehicle at IP&B?

* 2. How likely are you to use IP&B?

* 3. Compared to our competitors, how effective is IP&B?

* 4. Compared to our competitors, is our service quality better, worse, or about the same?

* 5. How important was company reputation in your decision to use IP&B?

* 6. How responsive is IP&B?

* 7. How professional is IP&B?

* 8. How often have you heard other people talking about IP&B?

* 9. How strongly do you recommend IP&B?

* 10. How often do you use our service?

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