Exit this survey City of Lakewood Customer Service Survey Question Title * 1. What Department/Division did you contact? Question Title * 2. Who did you speak to (if known)? Question Title * 3. How would you rate your overall experience (Please select only one)? Excellent Above Average Average Poor Very Poor Question Title * 4. Were you easily able to obtain the information you were looking for? Yes, proceed to question 6 No, proceed to question 5 Question Title * 5. If you were not easily able to obtain information you were looking for, what was the reason? Employee did not direct me properly Employee did not know who to direct me too Person I was directed to couldn't answer my question or concern Other (please specify) Question Title * 6. What was the overall attitude of the employee(s) that you spoke to? (please check all that apply) Knowledgable Friendly Directed Me to the Right Location Answered My Questions/ Took Care of My Concern Unknowledgable Unhelpful Rude Other (please specify) Question Title * 7. Do you have any other comments or information about the customer service you received? Question Title * 8. If we have any other questions, may we contact you? Phone Number Email Address Done