MHH website Question Title * 1. How did you contact our service? Called toll free line Accessed the web chat Sent an email Question Title * 2. How well did you feel our staff understood your situation? Extremely well Quite well Moderately well Slightly well Not at all well Question Title * 3. How helpful was the person you spoke to/webchatted with? Extremely helpful Very helpful Moderately helpful Slightly helpful Not at all helpful Question Title * 4. How knowledgeable was the staff you talked to? Extremely knowledgeable Quite knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 5. How understandable was the information you received? Extremely understandable Quite understandable Moderately understandable Slightly understandable Not at all understandable Question Title * 6. How long was your "on hold" wait before our staff responded? Extremely long (3 or more minutes before response) Quite long (approximately 3 minutes before response) Moderately long (approximately 2 minutes before response) Slightly long (less than a minute before response) Not at all long (immediate response) Question Title * 7. How likely is it that you would recommend this service to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Do you have any other comments, questions, or concerns? Submit response