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TalkPlus IAPT End of Treatment - Patient Experience Questionnaire
Please help us to improve our service by answering some questions about the service you have received from TalkPlus.
Please answer all of the questions.
*
1.
Did staff listen to you and treat your concerns seriously?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
*
2.
Do you feel that the service has helped you to better understand and address your difficulties?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
*
3.
Did you feel involved in making choices about your treatment and care?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
*
4.
Were you satisfied with the time you waited for your first and subsequent appointments?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
*
5.
On reflection, did you get the help that mattered to you?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
*
6.
Did you have confidence in your therapist and his/her skills?
(Required.)
At all times
Most of the time
Sometimes
Rarely
Never
7.
Please use this space to tell us about your experience of our service.
*
8.
Would you consent to, on rare occasions, this feedback being shared
anonymously
for promotion purposes on TalkPlus social media sites? (
Your name and details will not be displayed
)
(Required.)
Yes
No
9.
Since the Covid-19 pandemic, TalkPlus now offers therapy with online video communication. If your therapy was delivered in this way, can you tell us how this worked for you in terms of ease of use, engagement with your therapist, effectiveness of therapy and convenience of appointments?
10.
Did you receive the employment help that you required?
Yes
No
Other (please specify)