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2025 PROVIDER SATISFACTION SURVEY

Please assist us by taking a few minutes to fill out this Provider Survey about Jai Medical Systems Managed
Care Organization, Inc. (JMSMCO)

Please return this survey by: December 15, 2025
By completing this survey, you will be entered to win a $100 gift card (answers will not affect your
entry).
1.I have been a participating provider with Jai Medical Systems for:
2.Provider Last Name:
3.Provider First Name:
4.NPI:
5.Organization Name:
6.Phone:
7.I am a:
8.If you are a Specialty Care Provider, which Specialty? (N/A otherwise)
9.OVERALL SATISFACTION
Strongly Agree
Agree
Neutral
Disagree
N/A
I am satisfied with Jai Medical Systems.
I would recommend other providers to join the Jai
Medical Systems’ network.
The Jai Medical Systems’ provider network is
adequate.
10.THE JAI MEDICAL SYSTEMS’ CUSTOMER SERVICE DEPARTMENT…
Strongly Agree
Agree
Neutral
Disagree
N/A
Is friendly, knowledgeable, and helpful.
Is able to assist with verifying member eligibility
& PCP change requests.
Is able to assist with scheduling appointments and
transportation.
Provides excellent service overall
11.PROVIDER RELATIONS AND CREDENTIALING
Strongly Agree
Agree
Neutral
Disagree
N/A
Jai Medical Systems’ Provider Relations Department is friendly, knowledgeable, and helpful.
The credentialing and/or recredentialing process
occurred in a timely manner.
I receive appropriate notification on the need to be
credentialed or recredentialed.
I receive excellent service from Jai Medical Systems’ Provider Relations Department.
12.UTILIZATION/CASE MANAGEMENT & AUTHORIZATION PROCESS
Strongly Agree
Agree
Neutral
Disagree
N/A
Jai Medical Systems’ Utilization/Case Management Department is friendly, knowledgeable, and
helpful.
Jai Medical Systems effectively communicates and
assists with coordination of medical care, when
necessary.
I find Case Management and Disease Management
programs to be helpful for enrolled patients.
I understand the referral and/or authorization process.
Referrals and/or authorizations are processed in a
timely manner.
13.QUALITY ASSURANCE
Strongly Agree
Agree
Neutral
Disagree
N/A
Jai Medical Systems keeps me informed about its
Quality Assurance initiatives and programs.
14.PHARMACY
Strongly Agree
Agree
Neutral
Disagree
N/A
The medications included on Jai Medical Systems’
formulary adequately meet the needs of my patients and practice.
15.CLAIMS/APPEALS
Strongly Agree
Agree
Neutral
Disagree
N/A
My claims are processed in a timely manner.
Jai Medical Systems’ reimbursement rates are
competitive.
My claims inquiries are answered promptly.
I understand the claim appellate process and feel
my claims are reviewed appropriately.
16.How do you submit your claims to Jai Medical Systems?