Introduction

The Texas Veterans Commission is committed to providing our Texas veterans and their families with superior customer service.

The following questions and scale help us measure satisfaction with our facilities, staff, communications, website, complaint handling processes, timeliness, publications, and overall satisfaction with the agency. 

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* 1. Please select one of the following

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* 2. How satisfied are you with the agency’s facilities, including your ability to access the agency, the office location, signs, and cleanliness?

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* 3. How satisfied are you with agency staff, including employee courtesy, friendliness, and knowledge, and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability?

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* 4. How satisfied are you with agency communications, including the Veterans Call Center, the average time you spend on hold, call transfers, access to a live person, letters, and electronic mail?

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* 5. How satisfied are you with the agency’s Internet site, including the ease of use of the site, mobile access to the site, information on the location of the site and the agency, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain?

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* 6. How satisfied are you with the agency’s complaint handling process, including whether it is easy to file a complaint and whether responses are timely?

If you do not have a complaint, please select N/A.

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* 7. How satisfied are you with the agency’s ability to timely serve you, including the amount of time you wait for service?

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* 8. How satisfied are you with any agency brochures or other printed information, including the accuracy of that information?

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* 9. Please rate your overall satisfaction with the agency.

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* 10. If you would like to be contacted regarding your customer experience, please provide your contact information and we will be with you shortly.

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