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Ezulwini Municipality Customer Satisfaction Survey 2025

Our Vision
To provide high high-quality residential, corporate, tourism friendly and green environment.

Our Mission
To improve the quality of life of the Ezulwini community through the provision of efficient services and infrastructure responsive to their needs

Our Values:
Respect
Accountability
Professionalism
Commitment

Dear Valued Stakeholder

In our quest to improve the quality of our service to you, we would like to determine your perception of the current service offerings. The Municipality kindly requests your assistance in rating its services using the criteria stipulated below.


1.Kindly rate our service quality
Is the service dependable and accurate (Reliability)
Is the service delivered on time (Responsiveness)
Can the service be trusted (Assurance)
Does the service look good (Tangibility)
Is the service attentive to your needs and concerns (Empathy)
The service does not meet any of the options
Ward engagements/ meetings
Payment of rates
Refuse Collection
Food inspections
Roads/ streets maintenance
Approval of building applications
Signage
Communication of information
Interactions with staff
Land use applications
Complaints handling and response
General satisfaction
2.Please provide suggestions on how we can improve any of the above service offerings?
3.Overall Service Offerings Rating
4.Is there anything else you would like to share about your experience with us?