Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a year Never Once every three weeks Once every six months At least once a week Once a month Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) Not Applicable In the past I didn't find what I needed I don't need a library I don't know where the library is The library is not handicap accessible The library is only for children It's too difficult for me to get to the library I get the information I need from the Internet The service at the library isn't very good The library is too far The library would not have what I needed. I don't feel welcome at the library I buy books and read them at home I get all the information I need elsewhere The library hours were not convenient Question Title * 3. What are your main reasons for using the Library (check all that apply) To borrow non-fiction books To use the children's library To read magazines To use the computers (non-internet) For reference/research To get income tax forms To use the computers/Internet To borrow best sellers To read newspapers To use the copy machine Faxing/Copying or other Office related task To apply for unemployment/look for work To get information for home/car repairs To get information for a school project To borrow other fiction To attend storyhour or children's programs I do not use the library To get historical or genealogical information To use the free wi-fi To use the young adult area To use government publications To borrow videos, CD's or audio tapes To study/work Question Title * 4. On your last visit did you find what you were looking for? No Partly Yes Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done