Chester County Library Patron Survey Question Title * 1. How often do you visit the library? Once a year Never Once every three weeks Once every six months At least once a week Once a month Question Title * 2. If you have not visited the Public Library in the last year, which of the following reasons describes why? (check all that apply) The library is only for children The service at the library isn't very good I don't need a library The library is not handicap accessible The library hours were not convenient I don't know where the library is I don't feel welcome at the library It's too difficult for me to get to the library The library is too far I get the information I need from the Internet I buy books and read them at home In the past I didn't find what I needed Not Applicable The library would not have what I needed. I get all the information I need elsewhere Question Title * 3. What are your main reasons for using the Library (check all that apply) To use government publications To get income tax forms To read newspapers To use the free wi-fi To get information for home/car repairs To apply for unemployment/look for work To read magazines To borrow other fiction To use the copy machine To use the computers/Internet To attend storyhour or children's programs To use the children's library For reference/research To borrow non-fiction books Faxing/Copying or other Office related task To borrow best sellers I do not use the library To get information for a school project To get historical or genealogical information To use the computers (non-internet) To use the young adult area To borrow videos, CD's or audio tapes To study/work Question Title * 4. On your last visit did you find what you were looking for? Yes Partly No Question Title * 5. Do you usually find the books and other materials that you are looking for in the library? Always find Sometimes find Rarely find Never find Do you have any other comment? Question Title * 6. Mark the reasons that explain why you did not get what you were looking for on your last visit. (Check all that apply) Item was checked out Library had no material on the subject I could not find the material Staff could not find the material The computers were down The computers were all in use I do not know how to use the computers Staff requested material from another library Does Not Apply Staff refused to assist (Please explain) Question Title * 7. Mark all the items that describe the service you received. (check all that apply) Staff was helpful and pleasant Staff was too busy to help me I did not ask for help Staff did not have the knowledge to help me Staff refused to assist or Staff ignored me (Please explain). Question Title * 8. Do you have access to the internet at home? Yes No Question Title * 9. Patron Information. Your age group. 18-29 30-39 40-49 50-59 60 or over Question Title * 10. Please answer the following patron information. Your Gender Male Female Done