We are reviewing and updating our Service Standards and want your feedback!
Learn about the options we’re exploring and share your thoughts by taking this survey
TTC’s Service Standards set out the rules, guidelines, and criteria we use to plan, deliver, monitor, and evaluate transit services. They strive to provide objectivity, clarity, and consistency to the transit planning process and are designed to ensure the TTC meets its responsibility of providing service effectively and efficiently. Our planners use the Service Standards across our transit network, including:
  • how routes are designed and where they go
  • how close bus and streetcar stops should be
  • hours of operation and frequency of service
  • how we define and measure service reliability
  • how crowded our vehicles should be
  • and more
While the TTC periodically makes changes and updates to the standards, we are conducting a comprehensive review to:
  • bring more transparency to how we plan, deliver, monitor, and evaluate service
  • support better service planning and delivery
  • make sure our standards better reflect the perspectives and experiences of customers and front-line staff
Customer consultation is an important part of the Service Standards Review. We are currently in the first of two planned rounds of consultation, which includes engagement with the TTC’s Planning Advisory Group, key customer audiences, front-line staff, and the public.

In this Round One survey, we want to know your thoughts on some of the options we’re exploring. Your feedback will help us understand customer perspectives as we refine these options into draft proposals, which we will share and seek feedback on in Round Two.

We are targeting to complete our final recommendations in the first half of 2027 and present them to the TTC Board for approval before implementation.

This survey focuses on areas of potential change that have the greatest impact on customers. There is space at the end of the survey to share other feedback.

Question Title

1. Select which focus areas you would like to learn more about and share your feedback. (Required.)

Depending on the number of topics you are interested in, it should take between 5 and 15 minutes to complete this survey.
 
 10% of survey complete.
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