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Support Experience Survey

1.Thanks for taking a couple minutes to provide feedback regarding your recent service and support experience. Will you please select the name of the person who helped you?(Required.)
2.Please enter your Property ID# (or the building address where your directory is located):(Required.)
3.Please enter your email address:(Required.)
4.First of all, how do you feel overall about your TouchSource experience?(Required.)
Not so good... (1)
(2)
...just "okay"... (3)
(4)
...I'm a total fan! (5)
5.If you're not a "total fan" of TouchSource, what can we do with our product or process to improve your experience?
6.Now...   how would you describe your interaction with the Person who helped you specifically?(Required.)
Not so good... (1)
(2)
...just "okay"... (3)
(4)
...I enjoyed speaking with them! (5)
7.Did the support engineer provide a simple, straight-forward service experience for you?(Required.)
Not so easy... (1)
(2)
...just "so-so"... (3)
(4)
...yes, things went smoothly! (5)
8.Are you confident that our engineer provided a permanent solution to your issue?(Required.)
Not so sure... (1)
(2)
...seems "alright"... (3)
(4)
...yes, we're good to go! (5)
9.Please feel free to share comments regarding this support experience:
10.
On a scale of 0 to 10,
How likely is it that you would recommend TOUCHSOURCE to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely