Customer Service Series Program Development Survey

Program Development Input

CNM Ingenuity would like your input on developing a NEW Customer Service Series!

Through the quick questions below, please let us know what type of program delivery structure you would most likely attend.

We would then also like to know what topics you would like to see included in the series.

Your responses will assist CNM Ingenuity in identifying useful topics and an accessible structure for a new Customer Service series.

1.Please select the topics below that would best advance you, or your employees' customer service skill set. You may select all or a few as you prefer. There is also an option to write in a topic(s).
2.Please select which delivery location/method you prefer:
3.If in person, would you prefer to have the series delivered via Conference Style, where the courses take place over a 1 to 3 day consecutive period?
4.If the series is offered over a period of time, in person, what frequency would you prefer?
5.If the series is offered in person, how long would you prefer for the sessions to be?
6.If the series is offered in person, what day(s) of the week would be best for the sessions?
7.If the series is offered in person, what time of day would you prefer?
8.If the series is offered over a period of time, virtually, what frequency would you prefer?
9.If the series is offered virtually, how long would you prefer for the sessions to be?
10.If the series is offered virtually, what day(s) of the week would be best for the sessions?
11.If the series is offered virtually, what time of day would you prefer?
12.How many sessions do you think is ideal for an informative series?
13.Is there anything that we haven't thought of that you would recommend?