Screen Reader Mode Icon

Tell us what you think about the Housing Service you receive

Dover District Council Tenants only.
Please do not continue if you are a DDC Leaseholder or Housing Association/Private Tenant. All responses are verified with DDC Tenancies.
About the Survey
These questions are part of the Regulator for Social Housing's national 'Tenant Satisfaction Measures', an annual perception survey designed to check how all social landlords are doing at providing good quality homes and services. Essentially, the Regulator of Social Housing cares what you think about the service we provide and wants to hear from you.

The results will be compiled by the Regulator nationally to check we are performing as we should. They can take enforcement action if we are deemed to be failing.

All questions which will be reported on as Tenant Perception Measures are clearly labelled TP01-TP12.
Our Housing Services team will also use the results to directly inform any service improvements.

This survey will take around 10 minutes to complete - please only complete 1 copy. You may receive multiple opportunities to complete this survey but we will delete all but the most recent survey response.
You must complete all the mandatory questions and click 'done' at the end for your submission to be taken into consideration.

Prizes
  • We have prizes worth £300! - with 3 chances to win £100 vouchers up for grabs as a 'thank you' for giving up your time to tell us what you think.
  • You must answer every question and submit your answers to be entered into the prize draw and for your answers to be included in the results.
  • The prize draw will be held after the closing date and announced on Keep Me Posted.

Closing Date
This survey will close on 24th December 2025 at 5pm.
Important: Please answer these questions about your Housing landlord service only, and not other council services.

Your housing service includes:
  • Lettings and Terminations (moving home)
  • Repairs and Planned Maintenance
  • Estate Management (not including bin collections or grounds maintenance)
  • Rent Collection
  • Tenancy Support and managing Anti-Social Behaviour.
  • Resident Engagement and Communications

Question Title

* 1. TP01: Taking everything into account, how satisfied or dissatisfied are you with the service provided Dover District Council?

Question Title

* 2. Has Dover District Council carried out a repair to your home in the last 12 months?

0 of 29 answered
 

T