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Barnet Homes online web survey
Barnet Homes continuously aims at improving services for our residents and we need your help to do so. Please answer these few questions for us.
1a. Are you a:
Tenant
Leaseholder
Freeholder
1b. Resident Details
Your Name:
Address:
Postcode:
Date of Birth:
2. How satisfied or dissatisfied are you with the overall services provided by Barnet Homes?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Don't know/no opinion
Please give reasons for your answer above
3. If there is one thing you would like Barnet Homes to do to improve your home/quality of life, what would it be?
4. To what extent are any of the following a problem in your neighbourhood?
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Rubbish or litter
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Noisy neighbours
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Pets and animals
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Disruptive children/teenagers
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Racial or other harassment
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Drunk or rowdy behaviour
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Vandalism and graffiti
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
People damaging your property
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Drug use or dealing
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Abandoned or burnt out vehicles
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Other crime
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Noise from traffic
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Car parking
Very Big Problem
Fairly Big Problem
Not a Very Big Problem
Not at all a Problem
Please add comments
5. Have you reported any anti-social behaviour to Barnet Homes in the past 12 months?
Yes
No (Go to Question 7)
Please give details
6. How satisfied or dissatisfied were you with the following aspects of how your report was handled? TICK ONE BOX ONLY FOR EACH OF THE FOLLOWING
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Advice provided by staff
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Being kept informed
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Support provided by staff
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
How the report was dealt with
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Speed with which your report was dealt with
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
The final outcome of your report
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Any comments
7. Have you had any repairs completed in the last 12 months?
Yes
No (Go to Question 10)
Please give details
8. Generally, how satisfied or dissatisfied are you with the way Barnet Homes deals with repairs and maintenance?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Don't know/no opinion
Please give reasons for your answer above
9. Thinking about your last COMPLETED repair, how would you rate it in terms of...? TICK ONE BOX ONLY FOR EACH OF THE FOLLOWING
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Being told when workers would call
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Time taken before work started
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Speed with which work was completed
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Attitude of workers
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Overall quality of repair work
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Keeping dirt and mess to a minimum
Very satisfied
Fairly Satisfied
Neither
Fairly dissatisfied
Very dissatisfied
Any comments
10. Which of the following methods would you like to use if getting involved in decision making about things that might affect you as a resident? PLEASE TICK AS MANY BOXES AS APPLY
Would like to use
Don't want to use
Postal Surveys
Would like to use
Don't want to use
More Face to Face Surveys
Would like to use
Don't want to use
Telephone Surveys
Would like to use
Don't want to use
Email Surveys
Would like to use
Don't want to use
Web Surveys
Would like to use
Don't want to use
AtHome Magazine/newsletter/survey
Would like to use
Don't want to use
Resident Involvement Activities /Focus Groups
Would like to use
Don't want to use
Mystery shopping /repairs inspector
Would like to use
Don't want to use
Other (please specify)
If you would like to take part in our surveys/consultations please complete the following:
Email Address:
Phone Number:
Thank you for your time in completing this questionnaire.
The answers you provide will be used by Barnet Homes and our parent company, The Barnet Group, to improve the services we offer and we may share this information with our repairs partners for the same purpose. However we will not share any personal information. By answering these questions you give us permission to do this.
Yes. I give Barnet Homes permission to use my information in accordance with this privacy statement.
Date: (DD/MM/YY)
Thank you for completing this questionnaire.