OMB control number 1652-0058
Exp. 9/30/2022
Welcome to the TSA Customer Satisfaction Survey. The survey should only take a couple of minutes. Your feedback is invaluable.

Question Title

* Please read each of the following statements and select your level of agreement:

  Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
I am satisfied with my experience with the TSA Contact Center.
This interaction increased my confidence in TSA.
The response provided resolved my inquiry.
The agent responded to my inquiry quickly.
I easily understood the response I received.
It was easy to contact the TSA Contact Center.
The Contact Center was professional, courteous, and friendly.
I feel the TSA security process effectively keeps air-travel safe.
I am aware of the information sources TSA provides (tsa.gov, TSA Contact Center, @AskTSA) that can prepare me for TSA checkpoint screening.
The information posted at the airport and communication from TSA Officers adequately prepared me for checkpoint screening.
PAPERWORK REDUCTION ACT STATEMENT: TSA is collecting this information to identify ongoing improvement opportunities for its Contact Center. The public burden for collecting this information is estimated to be approximately 1 minute. This is a voluntary collection of information. Send comments regarding this burden estimate or collection to: TSA-11, Attention: PRA 1652-0058, TSA Contact Center Customer Satisfaction Survey, 6595 Springfield Center Drive, Springfield, VA 20598. An agency may not conduct or sponsor, and persons are not required to respond to a collection of information, unless it displays a valid OMB control number. The OMB control number assigned to this collection is 1652-0058, which expires 09/30/2022.
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