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Online Renewal Experience
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1.
How satisfied are you with your overall renewal experience?
(Required.)
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
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2.
If you experienced an issue that required a resolution, how satisfied are you with the resolution?
(Required.)
Very satisfied
Satisfied
Neither satisfied or dissatisfied
Dissatisfied
Very dissatisfied
N/A
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3.
How did you first learn about TSA PreCheck®?
(Required.)
Signage at the airport
Family Member/Friend
Co-Worker/Employer
News Outlet (stories in digital, radio, TV, etc.)
Advertisement (digital, social media ads, radio, video, billboards, etc.)
Government Website
Other Internet Site
Credit Card/Loyalty Program
Another TSA PreCheck Member
Other (Please specify):
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4.
What were the most important factors in your decision to renew TSA PreCheck? (Please check all that apply.)
(Required.)
Saves me time at the airport
Easier, more efficient screening process (no need to remove shoes, belts, liquids, electronics)
Relieves stress associated with security screening
Ease of enrollment compared to Global Entry
Travel companions/co-workers are members
Other (please specify):
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5.
Please complete the following: For the value, the cost of TSA PreCheck renewal is...
(Required.)
Too expensive
Somewhat expensive
A good value
Somewhat inexpensive
Too inexpensive
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6.
How did you pay for your TSA PreCheck Renewal fee?
(Required.)
Paid myself
Used points/miles with a participating loyalty program provider
Used a credit card that reimburses enrollment fees
Company/Employer will reimburse enrollment fees
Other (please specify):
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7.
Having completed TSA PreCheck renewal, how likely are you to recommend signing up to others?
(Required.)
Highly likely
Somewhat likely
Neutral
Somewhat unlikely
Highly unlikely
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8.
In the past year, how many trips, if any, have you taken that included air travel? One trip is defined as the period from when you leave home to when you return home. If a trip included multiple destinations, please count that as only one trip. Please provide your best estimate # between 0 - 1,000 for each type.
(Required.)
Leisure Travel/Travel for Pleasure
Business Travel
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9.
How far in advance do you typically book your flights? Please select one response for leisure travel and one response for business travel.
(Required.)
Leisure Travel
The week of travel
2-3 weeks
4-5 weeks
6-7 weeks
2 months
3-4 months
5 or more months
Unsure/I don’t know
Not applicable
Business Travel
The week of travel
2-3 weeks
4-5 weeks
6-7 weeks
2 months
3-4 months
5 or more months
Unsure/I don’t know
Not applicable
Current Progress,
0 of 9 answered
