Truma Product Installation Survey We continually try to improve our service and would appreciate your feedback. Question Title * 1. Contact Information Name Email Address Phone Number OK Question Title * 2. Truma Service Location Truma Sales and Service Center - Lakeland, FL Truma Mobile Technician Truma Certified Dealer (type Dealership/Service Center in field below) OK Question Title * 3. Truma Product Upgraded/Serviced Truma AquaGo® Truma Combi ® Truma LevelCheck OK Question Title * 4. How easy was it to contact the Truma Service location? Very Easy Easy Difficult Very Difficult OK Question Title * 5. When you called to set up your appointment, was the person on phone friendly and helpful? Very friendly and helpful Somewhat friendly and helpful Not so friendly and helpful Not friendly or helpful Any suggestions how we could improve? OK Question Title * 6. How easy was it to locate the Truma Service location? Very Easy Easy Difficult Very Difficult OK Question Title * 7. How helpful were the service advisors in dealing with your inquiry? Very helpful Somewhat helpful Not very helpful Any suggestions how we could improve? OK Question Title * 8. Upon arrival, how friendly and helpful were the Service Team? Very friendly and helpful Somewhat friendly and helpful Not so friendly and helpful Not at all friendly and helpful Any suggestions how we could improve? OK Question Title * 9. How comfortable was the lobby and waiting area? Very comfortable Somewhat comfortable Not so comfortable Not at all comfortable Any suggestions how we could improve? OK Question Title * 10. How helpful was it to talk directly to the technician carrying out the work on your motorhome? Very helpful Somewhat helpful Not very helpful Any suggestions how we could improve? OK Question Title * 11. How satisfied were you with the work completed and time taken? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Any suggestions how we could improve? OK Question Title * 12. Did someone at the Service Center location tell you about the Truma AquaGo® Owner Rewards Program which allows you and your friends to earn $50.00 Truma Visa gift cards? Yes, I can't wait to start earning my rewards! No- if you did not receive this information please call 1-855-558-7862 ext. 103 to learn about it or visit our website at www.truma.net OK Question Title * 13. Did the Service Center location complete your product's 2-year extended warranty registration for you or give you instructions on how to complete it online? Yes No- If you answered no, please call 1-855-558-7862 ext. 1 so we can help you register your product or visit www.truma.net OK Question Title * 14. Did the technician give thorough instructions about how to use your Truma appliance? Yes No OK Question Title * 15. How would you rate your overall appointment? Excellent Good Poor Very Poor Any suggestions how we could improve? OK Question Title * 16. Following your service/repair how likely is it that you would recommend this Truma Service location to a friend or colleague? Very likely Likely Unlikely Very unlikely Comments OK Thank you for taking time to completing this survey. If you have any questions please feel free to contact Truma : service@trumacorp.com or call us 1-855-558-7862 ext.1 or visit www.truma.net. Learn more about the Truma AquaGo® Owner Rewards Program HERE OK DONE
