* 1. Please share your name with us so that we can address your feedback promptly. Or if you would prefer, leave this blank and your answers will remain anonymous.

* 2. Overall, how well have we met the expectations & promises set forth in your initial cleaning estimate?

* 3. How responsive is our company when helping you with concerns?

* 4. Were you satisfied with your last cleaning with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 5. How would you rate our punctuality in arriving to your appointment within the 2 hour arrival window given to you during your reminder call?

* 6. Please rate your level of satisfaction in regards to your cleaning service in the following areas.

  Not satisfied at all Somewhat satisfied Mostly satisfied Extremely Satisfied
Dusting
Vacuuming
Bathrooms
Kitchen
Pet hair & dust removal
Pleasantness of Cleaning Associates
Supplies & Equipment used in your home

* 7. How strongly do you recommend Hand-I-Maids?

* 8. Please share with us any other feedback

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