* 1. Please share your name with us so that we can address your feedback promptly. Or if you would prefer, leave this blank and your answers will remain anonymous.

* 2. Overall, how well have we met the expectations & promises set forth in your initial cleaning estimate?

* 3. How responsive is our company when helping you with concerns?

* 4. Were you satisfied with your last cleaning with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 5. How would you rate our punctuality in arriving to your appointment within the 2 hour arrival window given to you during your reminder call?

* 6. Please rate your level of satisfaction in regards to your cleaning service in the following areas.

  Not satisfied at all Somewhat satisfied Mostly satisfied Extremely Satisfied
Pet hair & dust removal
Pleasantness of Cleaning Associates
Supplies & Equipment used in your home

* 7. How strongly do you recommend Hand-I-Maids?

* 8. Please share with us any other feedback