Deer Creek Customer Satisfaction Survey (2020) Page1 / 5 20% of survey complete. Question Title * 1. Which Deer Creek location do you primarily visit? Ladue (Clayton Rd) The Boulevard Question Title * 2. Pre COVID-19, how often did you typically visit Deer Creek? Every day Almost every day 1-2 times a week 1-2 times a month Very infrequently Question Title * 3. How long have you been a customer of Deer Creek? Less than three months Three to six months Six months to a year 1 - 2 years 3 or more years Question Title * 4. What time of day do you typically visit Deer Creek? Before 10am Between 10am and 2pm Between 2pm and 5pm Question Title * 5. What is the MAIN reason you choose Deer Creek over our competitors? Speed of service Proximity to work/home Quality of product Quality of employees Price of product Ambience of cafe space Support local business Other reason (please be specific) Question Title * 6. What items do you typically purchase at Deer Creek? (Mark all that apply) Drip coffee (medium roast, dark roast, Highlander Grogg, etc) Latte/Capuccino (without additional flavoring added) Signature Drink (Mocha Blanca, Mint Mocha, Caramel Royale, etc) Flavored Latte/Cappuccino (Hazelnut Latte, Vanilla Latte, etc) Frappe Muffins Smoothies Breakfast/Egg Wraps/Waffles Sandwiches/Salads/Soup Banana Bread/Dessert Bread Pizza Retail Items (Books, Whole Bean/Ground Coffee, etc) Tea (Loose-Leaf/Green/Sport Tea) Other (please specify) Question Title * 7. How likely is it that you would recommend Deer Creek Coffee to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Please rate the following aspects of Deer Creek: Excellent Above Average Average Below Average Poor N/A Customer Service Customer Service Excellent Customer Service Above Average Customer Service Average Customer Service Below Average Customer Service Poor Customer Service N/A Quality of Food Quality of Food Excellent Quality of Food Above Average Quality of Food Average Quality of Food Below Average Quality of Food Poor Quality of Food N/A Quality of Coffee Quality of Coffee Excellent Quality of Coffee Above Average Quality of Coffee Average Quality of Coffee Below Average Quality of Coffee Poor Quality of Coffee N/A Selection/Product Offering Selection/Product Offering Excellent Selection/Product Offering Above Average Selection/Product Offering Average Selection/Product Offering Below Average Selection/Product Offering Poor Selection/Product Offering N/A Branding/Social Media/Marketing Branding/Social Media/Marketing Excellent Branding/Social Media/Marketing Above Average Branding/Social Media/Marketing Average Branding/Social Media/Marketing Below Average Branding/Social Media/Marketing Poor Branding/Social Media/Marketing N/A Ambience of cafe space Ambience of cafe space Excellent Ambience of cafe space Above Average Ambience of cafe space Average Ambience of cafe space Below Average Ambience of cafe space Poor Ambience of cafe space N/A Question Title * 9. Overall, how satisfied or dissatisfied are you with Deer Creek? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Additional feedback Question Title * 10. If you have had ever had a negative experience at Deer Creek, was appropriate action taken to rectify the situation? Yes, the problem was quickly/adequately resolved. Yes, but the response was slow. No, no effort was made by management to resolve the problem. No, but I did not bring the situation to management. I have never had a negative experience at Deer Creek. Any additional feedback? Question Title * 11. What is one thing that we can improve on at Deer Creek? (There's always room to improve!) Question Title * 12. Do you have any other comments or feedback you'd like to share? (praise for specific team members, drink suggestions, etc.) Next