Montana Medicaid Community Engagement (CE) Requirements Feedback Survey

Cover Montana provides Medicaid assistance to the public through a federal Navigator grant and offers training and technical assistance (T/TA) to outreach and enrollment staff across the state. Ahead of changes to Medicaid coming in 2026, Cover Montana is seeking information about questions, resources, and ideas to support Montanans through these changes.

2.Do you assist with Medicaid applications, enrollment, and case management? Select all that your role directly performs.

New Applications

Case Management (ie. reporting changes, submitting verifications, completing renewals, etc.)

Medicaid Billing or Claims

I do not directly assist Medicaid enrollees

Other (please specify)

3.What tools or systems do you currently use to help patients or clients with Medicaid?

Online self-service portal (SSP, apply.mt.gov)

Provider portal (Medicaid system used in clinics and healthcare facilities)

Federally Facilitated Marketplace (FFM, healthcare.gov)

None of the above

Other (please specify)

4.How familiar are you with the new community engagement (CE) and work reporting requirements that will be implemented by Montana Medicaid in July 2026?

Other (please specify)

5.Share some recent examples of your experience helping patients or clients apply for or keep Medicaid benefits with the current processes. Ex. Calling the public assistance helpline, working with OPA offices, submitting information, etc.

6.Select your priority areas or concerns with the implementation of new Medicaid work reporting requirements.

Timely beneficiary notice and communications: clear written notices, advanced notification of changes, required action items

Verification requirements: document requests, data and systems interfaces, frequency of verification

Exemption groups and processes: medically frail, hardship exemptions, enrolled tribal members, parents and caregivers, etc.

Consumer support access points: OPA offices, Public Assistance Helpline (PAHL), online information systems

Aligning with other public benefit requirements: SNAP, TANF, etc.

Trained workforce to assist beneficiaries: Certified Application Counselors (CACs), Community Health Workers (CHWs), nonprofit and social service staff, etc.

Other (please specify)

7.What questions or requests do you have about Montana work reporting requirements being implemented?

8.What would help you and your organizations feel prepared for work reporting requirements?

Training on new requirements and processes, including how to help with applications and verifications

Print informational and outreach resources

Digital and communication resources to share with patients and clients

Examples of communications that will be sent to beneficiaries who are subject to new requirements

Enhanced case management access through new Medicaid Community Assister Portal (coming in spring 2026)

Internal workflow support for Medicaid assistance

Regular or direct contact with Medicaid eligibility staff

More staff or volunteers to assist with Medicaid case work and applications

Other (please specify)

9.If applicable, share what is working well for you with Medicaid processes or partnerships?

10.Do you see any opportunities with implementing new work reporting requirements? Please share.

11.Anything else you want to share with us on this topic?

12.Share your name and contact information (optional)