Skip to content

Customer Input Opportunity

2.Thank You for Your Time!

Please take a few minutes to complete this survey. Input from our residents and customers is crucial information to guide Library staff to provide the classes, events, and services needed and desired by our community.

We appreciate your time and effort completing this survey. We will thoughtfully review and consider each response.

Thank You!

1.Do you have a library card?(Required.)
2.On average, how often do you visit the Watauga Public Library (WPL)?(Required.)
3.If you do not use the Library, please share why?(Required.)
4.What do you typically do when you visit a public library? Please select all that apply.(Required.)
5.How would you rate the following Library services?(Required.)
Excellent
Good
Average
Poor
N/A
Collection of physical library materials
Collection of digital/downloadable materials
Online services (website, catalog, databases, eResources, social media presence)
Borrowing physical library materials from the shared collection of the MetroShare Libraries consortium (11 cities)
ILL (Interlibrary loan), borrowing from Texas libraries beyond the MetroShare Libraries 
Adult classes/events
Youth classes/events/storytimes
Customer service
Internet computers 
Printer, copier/scanner
Wi-Fi access
Facilities/building
Hours of operation
Available meeting or study space 
6.How important are each of the following Library services to you?(Required.)
Very Important
Important
Somewhat Important 
Not Important
N/A
Research assistance from librarians
Adult classes/events
Youth classes/events/storytimes
Family Place resources and toys
Help using the computer, printer, and copier/scanner
Public internet computer access
Wi-Fi access
Online services (website, catalog, databases, eResources, social media presence)
Printer, copier, and/or scanner access
Public meeting/study rooms or open meeting/study space
Borrowing digital/downloadable eBooks, eAudiobooks, and eMagazines
Borrowing physical materials (books, DVDs, music CDs, magazines, etc.)
Newspaper and magazine access
7.If you use technology in your everyday life, such as a smartphone, tablet, eReader, or computer, then please select all the following statements that apply:(Required.)
8.How do you typically find out about Library services, classes, and events?(Required.)
9.Other than English, what language do you speak/read?
10.When visiting the Library, do you typically shop, dine, or frequent Watauga businesses?(Required.)
11.If employed, do you work from home or commute to work?(Required.)
12.If employed and you work from home or have a hybrid schedule, do you use the Library during your work hours?(Required.)
13.If you visit the WPL, what do you value most about the Library?(Required.)
14.How could the Library or its services be improved, if at all?(Required.)
15.How does the Library benefit you or the community?(Required.)
16.What additional services would you like your Library to provide?(Required.)
17.What is your zip code?(Required.)
1 / 1
100%