*1.On a scale of 1 (fabulously easy), to 7 (being horribly difficult) how easy was the entire account opening process for you?(Required.)

1

2

3

4

5

6

7

*2.Did you receive an SMS or Email notifying you of your account number?(Required.)

Yes

No

*3.How did you open your account?(Required.)

I visited a branch

I was approached by a Bank staff

Through Fidelity Bank Website

Through the mobile App

Through *770# (USSD)

Through Ivy Chat banking

*4.Have you registered on any of our e-channels (Mobile App, web, *770#, cards etc.)(Required.)

Yes

No