Signage in A&E (Emergency Department)

We would like to know what you thought of the signage and information displayed in the Emergency Departments at the Royal Shrewsbury Hospital and Princess Royal Hospital in Telford.

By signage, we mean any type of sign displayed on the wall or overhead to help point you in the right direction.

By patient information, we mean any type of information displayed in the waiting room, such as:

- posters

- leaflets

- booklets

- TV screens

This survey has been designed by the Patient Experience Team. If you require this survey in an alternative format, please email sath.patientexperience@nhs.net

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1. How easy was it to find your way to the Emergency Department?

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

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2. Was the signage directing you to the Emergency Department helpful?

Yes

No - please explain why

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3. How easy was it to find the reception when you arrived at the Emergency Department?

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

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4. How easy was it to find the toilets?

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

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5. How could the signage in the Emergency Department be improved?

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6. Was the information displayed on the TV screens useful?

Yes

No - please explain why

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7. Was the patient information displayed in the waiting rooms useful?

Yes

No - please explain why

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8. How could the patient information displayed be improved?

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9. Have you accessed the Emergency Department within the last 3 months?

Yes

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10. When answering these questions, were you thinking about:

Royal Shrewsbury Hospital

Princess Royal Hospital

Both hospitals

Neither hospitals

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11. What is your age?

Under 18

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 - 74

75 - 84

85 and over

Prefer not to say

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12. Are your day-to-day activities restricted due to a health problem, disability or other impairment which has lasted, or is expected to last, at least 12 months (include any problems related to old age)?

Yes, limited a lot

Yes, limited a little

Prefer not to say

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13. If you answered 'yes' to question 12, please indicate your health condition, disability, or other impairment and tick all sections which apply:

Vision (e.g. due to partial sight or blindness)

Hearing (e.g. due to partial hearing or deafness)

Mobility, such as difficulty walking short distances, climbing stairs, lifting and carrying objects

Learning, concentrating or remembering

Mental Health

Stamina or breathing difficulty

Social or behavioural issues (e.g. due to neuro diverse conditions such as Autism, Attention Deficit Disorder or Asperger's Syndrome)

Prefer not to say

Other impairment, health condition or disability; please describe in your own words

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14. What is your ethnic group?

Arab

Asian/Asian British: Bangladeshi

Asian/Asian British: Chinese

Asian/Asian British: Indian

Asian/Asian British: Pakistani

Asian/Asian British: Any other Asian/Asian British background

Black/Black British: African

Black/Black British: Caribbean

Black/Black British: Any other Black/Black British background

Gypsy, Roma or Traveller

Mixed/Multiple Ethnic Groups: Black African and White

Mixed/Multiple Ethnic Groups: Black Caribbean and White

Mixed/Multiple Ethnic Groups: Asian and White

Mixed/Multiple Ethnic Groups: Any other Mixed/Multiple Ethnic background

White: British/English/Welsh/Scottish/Northern Irish

White: Irish

White: Any other White background

Any other ethnic group

Prefer not to say

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15. What is your first language?

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16. Which of the following best describes your gender?

Male

Female

Non-binary

Prefer not to say

In your own words:

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17. Trans is an umbrella term to describe people whose gender is not the same as the sex they were assigned at birth. Do you consider yourself to be a trans person?

Yes

Prefer not to say

In your own words:

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18. Which of the following best describes your sexual orientation?

Heterosexual/straight

Gay woman/lesbian

Gay man

Bi/bisexual

Prefer not to say

In your own words:

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19. What is your marital status?

Single

Living with partner

Married/civil partnership

Widowed

Prefer not to say

In your own words:

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20. What is your religion?

No religion

Atheist

Buddhist

Christian

Hundi

Jewish

Muslim

Sikh

Prefer not to say

In your own words:

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21. Do you look after, or give any help or support to family members, friends, neighbours or others because of either long-term physical or mental ill-health/disability, or problems related to old age?

Yes

Prefer not to say

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22. Are you a veteran, including National Service, or do you have a connection to the Armed Forces?

Yes

Prefer not to say

Signage in A&E (Emergency Department)

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* 1. How easy was it to find your way to the Emergency Department?

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* 2. Was the signage directing you to the Emergency Department helpful?

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* 3. How easy was it to find the reception when you arrived at the Emergency Department?

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* 4. How easy was it to find the toilets?

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* 5. How could the signage in the Emergency Department be improved?

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* 6. Was the information displayed on the TV screens useful?

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* 7. Was the patient information displayed in the waiting rooms useful?

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* 8. How could the patient information displayed be improved?

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* 9. Have you accessed the Emergency Department within the last 3 months?

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* 10. When answering these questions, were you thinking about:

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* 11. What is your age?

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* 12. Are your day-to-day activities restricted due to a health problem, disability or other impairment which has lasted, or is expected to last, at least 12 months (include any problems related to old age)?

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* 13. If you answered 'yes' to question 12, please indicate your health condition, disability, or other impairment and tick all sections which apply:

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* 14. What is your ethnic group?

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* 15. What is your first language?

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* 16. Which of the following best describes your gender?

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* 17. Trans is an umbrella term to describe people whose gender is not the same as the sex they were assigned at birth. Do you consider yourself to be a trans person?

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* 18. Which of the following best describes your sexual orientation?

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* 19. What is your marital status?

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* 20. What is your religion?

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* 21. Do you look after, or give any help or support to family members, friends, neighbours or others because of either long-term physical or mental ill-health/disability, or problems related to old age?

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* 22. Are you a veteran, including National Service, or do you have a connection to the Armed Forces?

1. How easy was it to find your way to the Emergency Department?

2. Was the signage directing you to the Emergency Department helpful?

3. How easy was it to find the reception when you arrived at the Emergency Department?

4. How easy was it to find the toilets?

5. How could the signage in the Emergency Department be improved?

6. Was the information displayed on the TV screens useful?

7. Was the patient information displayed in the waiting rooms useful?

8. How could the patient information displayed be improved?

9. Have you accessed the Emergency Department within the last 3 months?

10. When answering these questions, were you thinking about:

11. What is your age?

12. Are your day-to-day activities restricted due to a health problem, disability or other impairment which has lasted, or is expected to last, at least 12 months (include any problems related to old age)?

13. If you answered 'yes' to question 12, please indicate your health condition, disability, or other impairment and tick all sections which apply:

14. What is your ethnic group?

15. What is your first language?

16. Which of the following best describes your gender?

17. Trans is an umbrella term to describe people whose gender is not the same as the sex they were assigned at birth. Do you consider yourself to be a trans person?

18. Which of the following best describes your sexual orientation?

19. What is your marital status?

20. What is your religion?

21. Do you look after, or give any help or support to family members, friends, neighbours or others because of either long-term physical or mental ill-health/disability, or problems related to old age?

22. Are you a veteran, including National Service, or do you have a connection to the Armed Forces?