2020 Client Satisfaction Survey Question Title * 1. When I first applied for services, I found the intake/Open Access process to be positive Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 2. I am making progress on the needs/ problems that brought me here Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 3. I helped choose my treatment goals Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree N/A Question Title * 4. Since starting at Turning Point, I get along better with people Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 5. Since starting at Turning Point, I am doing better in school and/or work Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 6. Since starting at Turning Point, I am getting along better in my family life Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 7. I understand my treatment goals Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 8. The clinical staff is professional and responsive Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 9. The office staff is courteous and responsive Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 10. Billing matters are handled in an efficient and understandable manner Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 11. The premises are neat and clean Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 12. Staff respect my religious/ spiritual beliefs Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 13. Staff speak with me in a way that I understand Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 14. Staff are sensitive to my cultural/ ethnic background Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 15. Overall, I am pleased with the quality of services Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 16. The Emergency Services are very helpful Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 17. The PSR Services are very helpful Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 18. The Residential Services are very helpful Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 19. The Psychiatric Services are very helpful Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree N/A Question Title * 20. Since the beginning of the COVID-19 pandemic in March, we have been providing services remotely (via phone or video conferencing). How helpful have you found these services to be? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful Question Title * 21. If we were to continue to offer remote (phone or video conferencing) services after the pandemic has ended, how likely would you be to chose to continue with remote services? This could be either be in addition to or instead of in-person services. Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Question Title * 22. What has been the most helpful thing about the services you received over the last 6 months? Question Title * 23. What would improve the services here? Question Title * 24. What would improve our remote (phone or video conferencing) services? Question Title * 25. Zip Code Question Title * 26. Gender Question Title * 27. Age Question Title * 28. Do you currently have permanent housing? Yes No Question Title * 29. Race and Ethnicity (Please check all that apply) White African-American Asian American Indian/Alaskan Native Native Hawaiian/Other Pacific Islander Other (please specify) Question Title * 30. Are you of Hispanic/Latino origin? Yes No Question Title * 31. How long have you been receiving services at Turning Point? Less than a year 1 to 3 years Over 3 years Question Title * 32. Please Select One I am 18 years or older and am completing this survey based on services I personally receive. I am under 18 years old and am seeing a therapist at Turning Point. I am a parent completing this survey based on the services my child receives. Other (please specify) Question Title * 33. Today's Date Date / Time Date Done