Town of Redcliff Customer Service Survey

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* 1. How did you interact with the Town of Redcliff?

In person

Over the telephone

Through an electronic method (e-mail, e-service request, social media, etc)

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* 2. What was the main reason for your interaction with the Town of Redcliff?

To make a payment

To speak with Bylaw Enforcement

To speak with Community Services

To speak with Development

To speak with Public Services

To speak with Utilities

To speak with Taxes

To speak with Town Administration

Other (please specify)

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* 3. Do you remember the name of the staff member who assisted you?

Yes (please specify)

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* 4. How much time did it take the staff member to acknowledge you to address your question or concern?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

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* 5. How well did they understand your question or concern?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 6. How satisfied were you with the answer to your question or concern?

Completely satisfied

Somewhat satisfied

Not very satisfied

Not at all satisfied

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* 7. Overall, how would you rate the quality of your customer service experience with the Town of Redcliff?

Very positive

Somewhat positive

Neither positive or negative

Somewhat negative

Very negative

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* 8. Do you have any other comments, questions, or concerns?

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* 9. Can we contact you for any follow-ups, or answers to your additional comments/questions/concerns?

Yes (enter your name, phone number, or e-mail address)