The annual Member Satisfaction Survey gives you the chance to tell us how we’re doing and provide us with feedback about current issues.  Ten members will be randomly selected to win a $100 gift after completing the survey.  Surveys must be submitted by Nov. 1, 2021.  Limit one survey per household.  All surveys and comments will be reviewed by Citizen’s management and board of directors to help us measure performance and make improvements where possible.

 

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* 1. Name on account

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* 2. Home phone

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* 3. Cell phone

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* 4. Name of individual completing survey

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* 5. Age

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* 6. Gender

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* 7. Service address

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* 8. Zip Code

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* 9. Mailing address (if different than service address)

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* 10. Email address

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* 11. Type of member

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* 12. What age group best fits the adults living in your household?

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* 13. What rebates are you aware CEC offers?  Select all that apply

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* 14. Do you follow CEC on Facebook?

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* 15. I most likely get information about Citizens Electric from:

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* 16. What is your main source of local news and information?  Select all that apply

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* 17. I consider Citizens Electric's concern for community:

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* 18. How aware are you that CEC functions as a not-for-profit cooperative and returns capital credits to members?

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* 19. How likely would you be to run certain appliances at different times of day allowing you to pay less for power?

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* 20. I would be willing to change daily habits in my electric consumption if it means I am charged a lower rate per kilowatt-hour.

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* 21. I currently own an electric vehicle

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* 22. How likely are you to purchase an electric vehicle in the next 5 years?

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* 23. If you contacted CEC’s Member Services recently, what was the reason for the call, visit or email? Select all that apply.

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* 24. If you reported an outage during the past year, how satisfied were you with CEC’s response time?

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* 25. If a CEC employee or contractor worked on your property this past year, how satisfied were you?

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* 26. If you interacted with a CEC employee this past year, how satisfied were you?

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* 27. How satisfied are you with the reliability of your electrical service?

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* 28. How satisfied are you with the affordability of your electrical service?

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* 29. Do you have suggestions or comments you would like to add?

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