Next-of-Kin / Appointee Quality Assurance Feedback

Normanhurst Residential Care Home

The aim of our Home is to provide high quality care and services that are responsive to our residents’ needs in line with our Statement of Purpose. We would greatly welcome your opinions and views as they will help us bring about any improvements needed in the Home and to Action them promptly via our continuous improvement plan.

Please rate us using the Indicators and add further information where you wish to do so.
1.How likely it is that you would recommend Normanhurst as a Care Home for someone Elderly Dementia to Friends/Family/Colleagues?
2.How do you rate the cleanliness of our facilities?
3.How would you rate the quality of food provided?
4.Which aspects of the care provided do you think need improvement? Select all that apply and please add comments in final section to help us improve.
5.How Attentive and knowledgeable do you find the care staff?
6.How would you rate the quality of outings and activities provided?
7.Are you satisfied with the freedom to visit the care home at all times?
8.Are you regularly updated regarding any changes and care planning?
9.Would you like access to the LogMyCare family app portal (complimentary)?
10.Provide any other concerns, comments or compliments for our service regarding what we are doing well or what improvements we need to make. Please Leave your Name and email/tel preference (if you wish to do so) to be personally contacted by the Home Manager to discuss further.