Next-of-Kin / Appointee Quality Assurance Feedback

Normanhurst Residential Care Home

The aim of our Home is to provide high quality care and services that are responsive to our residents’ needs in line with our Statement of Purpose. We would greatly welcome your opinions and views as they will help us bring about any improvements needed in the Home and to Action them promptly via our continuous improvement plan.
1.Your overall impression of service / care received here?
2.The visibility and availability of managers/ seniors?
3.The kindness and respectfulness of the staff?
4.The overall level of comfort provided?
5.The food choice, quality and presentation?
6.The housekeeping services received?
7.The general appearance of the buildings and grounds?
8.The comfort and cleanliness of communal areas?
9.How well we communicate information?
10.If you any specific comments relating to the ratings below ‘quite satisfied’ given in any of the above boxes, please help us by stating below how we can improve: