Skip to content

Casco Bay Lines - Vehicle Rate Impact Survey

Response Deadline May 7th, 2026

Hard copies are available at the Casco Bay Lines ticket office. If you'd prefer to respond verbally, please call or email GM Ben Dinsmore to arrange a time: 207.774.7871. (ext 103) | bend@cascobaylines.com
In December 2025, the Maine Public Utilities Commission directed Casco Bay Lines to identify Peaks Island residents who may be experiencing genuine financial hardship as a result of the passenger vehicle rate changes that took effect June 21, 2025, and who have not been able to reasonably address that hardship. This survey is designed specifically to identify those individuals. General feedback about the rate structure is not the purpose of this survey. Your responses are voluntary and will be used only for this compliance purpose.
We ask about household income only to comply with the PUC's directive to identify low or moderate income residents. You may answer either or both questions below.
1.Does anyone in your household currently participate in any of the following income-based assistance programs? (Check all that apply)
2.What is the approximate total annual household income for all members of your household? (Optional)
3.Do you live on Peaks Island as your primary residence for most of the year?
4.How long have you been a year-round resident of Peaks Island?
5.Do you use the Casco Bay Lines vehicle ferry to transport a personal vehicle between Peaks Island and Portland?
6.Approximately how often do you transport your personal vehicle on the ferry?
7.What best describes your primary reason for transporting a vehicle between Peaks Island and Portland?
8.Do you currently hold a Casco Bay Lines annual pass or a 90-day pass with the vehicle add-on?
9.Have the new vehicle rates created a financial hardship for your household that you have not been able to reasonably address?
10.If the new vehicle rates have created a financial hardship you have not been able to address, please describe briefly: what vehicle transportation need you have, why alternatives are not workable for your situation, and how the new rates have affected your household financially.
11.Would you be willing to be contacted by Casco Bay Lines staff to discuss potential options or assistance?
12.If yes, please provide your contact information:
13.Mailing address on Peaks Island: (Optional – to verify residency if needed)
Thank you for completing this survey.