2016-2017 Customer Survey - FUJIFILM VisualSonics Question Title * 1. Are you a current Vevo Imaging System User? Yes No Question Title * 2. If so, which system are you using? Vevo 770 Vevo 1100 Vevo 2100 Vevo 3100 Vevo LAZR Question Title * 3. How often do you use the product? Once a year Daily Weekly Once a month Every 2-3 months 2-3 months a year or less often Question Title * 4. How did your product perform? Miserably Somewhat Satisfactory Very Satisfactory Delightfully Quality Quality Miserably Quality Somewhat Satisfactory Quality Very Satisfactory Quality Delightfully Value Value Miserably Value Somewhat Satisfactory Value Very Satisfactory Value Delightfully The purchase experience The purchase experience Miserably The purchase experience Somewhat Satisfactory The purchase experience Very Satisfactory The purchase experience Delightfully The installation or first use experience The installation or first use experience Miserably The installation or first use experience Somewhat Satisfactory The installation or first use experience Very Satisfactory The installation or first use experience Delightfully Usage experience Usage experience Miserably Usage experience Somewhat Satisfactory Usage experience Very Satisfactory Usage experience Delightfully After purchase service (warranty, repair, customer service, etc) After purchase service (warranty, repair, customer service, etc) Miserably After purchase service (warranty, repair, customer service, etc) Somewhat Satisfactory After purchase service (warranty, repair, customer service, etc) Very Satisfactory After purchase service (warranty, repair, customer service, etc) Delightfully Question Title * 5. How satisfied are you with your FUJIFILM VisualSonics Product? Not at all satisfied Somewhat satisfied Satisfied Very satisfied Delighted Question Title * 6. Have you contacted Customer Service? Yes No (if No, please skip to question 8) Question Title * 7. Please rate Technical Support on the level of Service provided using the following scale: 5 = Great, needs no improvements, perfect amount of time4 = Good, very useful, very timely3 = Average2 = Needs Improvement1 = Not useful, low quality training 5 4 3 2 1 Hold time Hold time 5 Hold time 4 Hold time 3 Hold time 2 Hold time 1 Response to voice mail message Response to voice mail message 5 Response to voice mail message 4 Response to voice mail message 3 Response to voice mail message 2 Response to voice mail message 1 Response to problem Response to problem 5 Response to problem 4 Response to problem 3 Response to problem 2 Response to problem 1 Phone courtesy Phone courtesy 5 Phone courtesy 4 Phone courtesy 3 Phone courtesy 2 Phone courtesy 1 Product knowledge Product knowledge 5 Product knowledge 4 Product knowledge 3 Product knowledge 2 Product knowledge 1 Problem solving Problem solving 5 Problem solving 4 Problem solving 3 Problem solving 2 Problem solving 1 Helpfullness Helpfullness 5 Helpfullness 4 Helpfullness 3 Helpfullness 2 Helpfullness 1 Professional conduct Professional conduct 5 Professional conduct 4 Professional conduct 3 Professional conduct 2 Professional conduct 1 Overall satisfaction with service Overall satisfaction with service 5 Overall satisfaction with service 4 Overall satisfaction with service 3 Overall satisfaction with service 2 Overall satisfaction with service 1 Question Title * 8. Based on your experience with FUJIFILM VisualSonics product, how likely are you to buy a Vevo product again? Definitely will Probably will Might or might not Probably will not Definitely not Question Title * 9. Based on your experience with FUJIFILM VisualSonics product, would you recommend Vevo product to a colleague? Definitely will Probably will Might or might not Probably will not Definitely will not Question Title * 10. Comments/Feedback? Question Title * 11. First Name Question Title * 12. Last Name Question Title * 13. Email Question Title * 14. Institution Question Title * 15. I accessed this Survey via: Email Website Other (please specify) Done
