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Patient Satisfaction Survey

It is our goal to meet your health care needs and provide the best possible service.  Please answer this questionnaire to tell us what we are doing well and where we need to improve.  All responses will be kept confidential and anonymous. 
1.Have you completed this survey in the last 12 months?
2.Considering your most recent appointment, how did you connect with your provider?
3.How many days did it take from when you called to make an appointment to when you actually had your appointment with your doctor, or a nurse practitioner (including virtual appointments)?
4.When you telephoned the clinic, were you hoping to be seen by your doctor that day (virtual or in-person)?
5.Did you feel the number of days you had to wait for an appointment (including virtual appointments) was reasonable?
6.When you see your doctor or nurse practitioner (virtual or in-person), how often do they or someone else in their office:
Always
Usually
Half of the time
Hardly ever
Never
a) Give you the opportunity to ask questions about recommended care and/or treatment?
b) Involve you as much as you want to be in decisions about your care and treatment?
7.Thinking about your most recent visit (virtual or in-person), on a scale of excellent to poor please rate the following:
Excellent
Very good
Good
Okay
Poor
Not applicable
a. Your satisfaction with how well your care provider listened to your concerns?
b. Your satisfaction with how much your care provider seemed concerned about your feelings?
c. Your satisfaction with how courteous and helpful the person who scheduled your appointment was?
d. Your satisfaction with the quality of health information available to you in our waiting room
e. Your satisfaction with the length of time you had to wait in the reception area prior to seeing your care provider
f. Your satisfaction with how long you waited to speak with a receptionist when you booked your appointment.
g. Your overall satisfaction with your experience as a patient of this medical clinic
8.Have you visited the clinic’s NEW website www.cbfht.ca in the past 3 months?
9.Did you find any of the health information in the waiting room of interest/applicable to you?
10.Stay up to date with all of our news and events! Subscribe to our mailing list by leaving your e-mail below. (*Note: this is not a communication tool used to discuss confidential medical information only promotional material. You can unsubscribe at any time)