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* 1. Provider began working with us within the first 2 buisness days of initial contact

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* 2. Provider considered my family's strenghth and opinions

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* 3. Provider considered my family's schedule when making appointments

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* 4. The time spent with my family before the Famly Team meeting (FTM) was helpful in preparing for the meeting

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* 5. Provider was courteous and respectful

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* 6. Provider kept appointments and was on time

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* 7. Provider contacted me within 24 hours before appointments to alert me to schedule changes and attempted to reschedule appointments  at a time that was convenient for my family

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* 8. Provider worked with my family in crisis and was helpful calming the situation

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* 9. Transportation services were dependable and on time

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* 10. The materials and skills shared were helpful to achieve my case plan

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* 11. I feel the provider communicated my family's strengths and needs clearly to DFCS

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* 12. I have gained knowledge and or/skills by participating in this program

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* 13. Provider gave me a name of a contact person to express my concerns and/or issues with their customer service

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* 14. What are the skills you learned form this program that are useful to you?

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* 15. How will you apply the skills you learned in this program?

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* 16. What are some skills you currently use that will be discontinued as a result of participating in this program?

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* 17. What changes or suggestions would you recommend regarding this program?

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* 18. Additional Comments

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* 19. Agency/Client information

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